Fax is Busy. How can I enable it?

[xman44]

Hi all. I have the Option 11

The fax worked fine last week and all of the sudden it is dead/busy....

When I dial the number I get "Destination Busy" and/or busy signal. There is no dial tone on the fax.

I located a thread on how to active it and this is what i did

Ld 20
Req CHG
Type 500
Tn 5476
ECHG Yes
Item CLS CTD

I think maybe I have the wrong definition.

After i do this, the line rings but the fax still has no dial tone and does not pick up the call.

When i dial 5476 again, the line reverts back to busy..

Every time i do a STAT on the TN i get (500)Busy

thanks for any help you can provide

 

[Johnthephoneguy]

You need to put a test set on the cross connects and see if you do indeed have dialtone and go from there, might be a bad analog card, try building it on another tn and see what happens.

 

[xman44]

Txs john,

how do i build it on another TN?

 

[ArchTelecom]

Have you unpluged the fax machine from the phne line at the wall and then called it? The fax machine could be defective.

 

[xman44]

yep. I unlugged it and still "Destination busy"

Normal busy signal

 

[ArchTelecom]

I would pull the xconnect at the MDF right out of the switch and see if you still have a busy signal. If so, go to LD 20 and STAT TN to make sure it comes back "IDLE". If it is still busy at that point with your xconnect pulled, then you likely have a defective line card.

If you pull the xconnect at the MDF and your busy goes away then you have a short or resistance on your pair going to the set.

 

[jakatz]

Here's another suggestion . . . try the following:

LD 32

At the prompt, type “LD 32”.

At the prompt that follows type “STAT tt nn” (where “tt nn” is the TN being inquired on).

If DISABLED is displayed follow the next step shown below.

If the status of the TN is DISABLED, at the prompt, type “ENLU tt nn” (where “tt nn” is the TN being enabled through this process).

You can then, once again type “STAT tt nn” (where “tt nn” is the TN being inquired on), to verify that the status of the target TN is in fact now ENABLED.

I find that this frees up our paging TN when someone leaves it off hook and thus it rings busy until they either hang it up properly or we perform the steps mentioned above.

Good Luck.

Jeffrey A. Katz
Senior IT Administator

 

[xman44]

ok here it is..

I took the fax to the telco room and plugged her in directly to the TN. WORKS!.. receiving and sending...

i did this because everytime in tried to just swap the TN, the other TN i was trying, would do the same thing (BUSY)...so this leaves be to believe i have a short in the line somewhere to the block correct?

 

[Nortellian]

yes

 

[mars1947]

Or could be the fax machine was just hung up and by removing power you fixed it. Try it again back at its original location.

 

[xman44]

i tried two fax machines, so it appears to be the line between the TN and the building...this will not be fun

 

[SanYsidro]

We have many fax machines here & they all work differently... Users also have different levels of technical understanding & seem to always report that their fax simply "doesn't work". When I receive a trouble report on a fax line the first thing I do is make certain that the analog dialtone is present either by using my Progressive Electronics Tracer, a buttset, or if you don't have either (and wish you did) a standard analog telephone. If you plug the telephone into the jack and it works, you'll know that the problem is not the analog line, but the fax. If the telephone does not work in the jack, take it back to the phone room and try it at the origination point of the TN with the cross-connect to the jack lifted off. If you do get dial tone, you have a wiring problem. If you don't then the problem may be the TN. For me, this is the fastest way to determine whether the trouble originates in the fax machine, the wiring/cross-connect, or the TN. 99% of the time, the problem is not in the switch. Curious, however, how your problem is intermittant.

 

[xman44]

mine is definately a wiring problem. tried two faxes at the wall jack and no dial tone...take the fax to the telco room, plug it directly to the TN and it works.

i unplugged the original patch cord from the TN and the busy signal is gone and the STAT is IDLE, but the fax still has no dial tone(so must be the wire run between the 2 buildings).plug the patch cord back in and the STAT tells be L500 busy and sure enough it is.

i hope im right because I am calling bellsouth to come find the wire for me, because i have no equipment..so much for job security

 

[SanYsidro]

Xman

I once had a 3902 that would disable itself, not every night, but often enough to cause me a few headaches. To determine what the root of the problem was, I tried a different telephone as well as the same telephone in a different jack to see which made the difference. Once I had it working again I considered the job to be done until it happened again. This time I changed out the entire wall jack - noticing that who ever installed it punched the wiring down too hard making for a bad contact. My Option 11 was detecting that slight open often enough to decide it was trouble & disabled the TN accordingly. Since I replaced that receptacle, it has never disabled, and that was three years back. You may see BellSouth try the same thing - hopefully this will resolve your problem permanently.

PS - I'd be LOST without my tone set. Although I can only use the buttset on analog lines, it was well worth the expense.

Good Luck!

 

[Nortellian]

you could replace the jack and see if that fixes. Sometimes its a bad jack.

 

[ArchTelecom]

Also, they will probably use a spare pair and have you up in minutes....if it's not the jack itself.

 

[xman44]

I fixed it and cancelled the order w/ Bellsouth. Boy did I have a smile on my face, one of the ladies here told me I had a glow about me that they never saw, lol. I told her its my lucky day.


i need to get some tools though. What I did was moved the line from the TN to a spare port and located the line by color matching in the other building and everything is fine now, I couldnt believe it..it has been a long 2 days and i wanted to fix it myself with all of your advice...

I ruled the wall jack out 3 days ago when i tried 2 different offices, maybe it was the terminal on the block(where the pair inserts into)

you guys are great, thanks for brainstorming to help me out..and that you did

 

[johnpoole]

glad you found the problem, lowes has all the tools you need, as a local source. graybar or north supply, are a little cheaper but not as easy to access. a good command for your notes on a possible bad tn

ld
20
luvu
500
return, that is a list or all vacant analog ports

then against the bad tn
ld 20
disu x x

ld 20
mov
500
x x
y y (any vacant tn).. that lets you test to make sure the tn is not the trouble. btw, a tie pair between buildings or floors almost never goes short. yours is short, open would just ring back to the caller, instead of busy. keep good notes, pick up a tool or two, and read the forum, your BS calls will drop big time.. when i show up on that type of problem, it usually takes less the 15 minutes acutal trouble shooting (30+ years) and your average bill is 200+
CONGRAT'S

john poole
bellsouth business
columbia,sc

 

[xman44]

you're tool cool John..especially since i try to keep you and your comrades away from the store,lol. I am just trying to pick up what i can here, because I save the store a lot of money and i just love learning this stuff, i really do...it is great satisfaction to make this equipment work...it impresses quite a few people.

John, that bad line..(what do you think happened with it?)
is it a bad post on the block or maybe strip new ends on the lines and try again? I was thinking of putting the current pair on the old block that comes directly of the TN and see what happens

also, my boss is allowing me to get some tools...what will I need to get to ensure I can test thouroughly? I mean I spent 3 days on this and tracing between 2 building was no fun to say the least

 

[johnpoole]

those blocks do not require stripping to term, they are punched down without that step. if you see some type of protection, module's, gas fuses, etc one of those may be bad. a short is caused by a break down in the insulation, either a pinched wire or even lighting damage. a meter can give you a clue as to where the problem is, restistance will be higher closer to the short. 99 times out of 100, a cable trouble can not be fixed. if you have spare pairs, no one here would likely try to find the problem. normal would be to have at least 30 percent spares when adding any tie cable.

john poole
bellsouth business
columbia,sc