Fax from desktop

[okctek]

Need help please.

Our company just got a Xerox M128 workcentre. One of the features they promote is the fax from desktop feature. Can I use the Windows fax utility? If so how do I configure it to discover our fax machine on our network? I assumed there would be a Xerox client application to install on our users PC's but I've looked through all of our packet info/software and there's nothing of the sort. I even searched online for Fax from Desktop clients and all I found was local type setups. None of the software I found seemed capable of configuring it to a network fax machine.

Any help would be so much appreciated! Thanks!

 

[XeroxTech]

call the Xerox support number and select software support and they should be able to help you with out any problems

 

[okctek]

Thanks XeroxTech for the tip. I did call and they offered up support and resolved my issue. Problem is that they suggested that next time I go through our local contact in which they generally don't have answers. Nonetheless it appears our fax from desktop issue was a driver one. The tech who came out installed the PS driver knowing full well we planned to utilize the fax from desktop module. Go figure.

I do have a second question regarding this feature and if anyone can help it would be MUCHO appreciated.

How do I send a fax from desktop with a cover letter? My fax machine is on the network so in order to send a fax, we were told to use the file-print-select fax/printer-then prefences(to change to fax)then send. Problem is it just sends the page WITHOUT a cover letter. I'm researching this as we speak but if anyone has a clue please nudge me along.

Thanks ppl!

 

[XeroxTech]

create a two page document with the first page being the cover page.

 

[okctek]

Is there another way? This should be an option I would think would already be integrated.

 

[XeroxTech]

you can call Xerox back and ask them i do not know of any other way.

 

[okctek]

Have tried but will try again. Thanks.