Fax and another 500 set somehow connected

[shirleyD]

I have no experience with 500 sets and have this problem.

When fax DN 7107 is dialed/ringing, the telephone number to a shop phone DN 7442 also rings. When DN 7442 is dialed/ringing, the fax DN 7107 rings as well.
When the shop staff are talking on their ext. 7442 they can hear the fax machine ringing and buzzing in their ear. When there is actually a fax coming in, the shop staff has a ringing telephone and must stop their work to get to their phone to ensure the call is not for them. It seems as if these two extensions are some how connected.

The set configurations are below. The 7676 is the number for our voice mail. Any help would be greatly appreciated.

The Fax machine:

DES 45T111
TN 004 0 01 02
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 7107 0 MARP
CPND
NAME 45T-106 NVT FAX MACHINE
XPLN 23
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFA WTD THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD CCSD LND TVD
CFTD SFD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTA
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD SHL ABDD CFHD
USRD BNRD RTDD RBDD RBHD FAXD PGND FTTU
PLEV 02
AACS NO
FTR CFW 4
DATE 2 AUG 2004


The shop phone:


TN 4 1 2 10
DATE
PAGE
DES

DES 45105
TN 004 1 02 10
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 7442 0 MARP
CPND
NAME 45-100 SHEETMETAL
XPLN 17
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 7676
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD CCSD LND TVD
CFTA SFA C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTA
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD SHL ABDD CFHD
USRD BNRD RTDD RBDD RBHD FAXD PGND FTTU
RCO 2
PLEV 02
AACS NO
FTR CFW 4
FTR SCC 0183
FTR FDN 7676
FTR EFD 7676
FTR EHT 7676
DATE 12 SEP 2002

 

[Nortellian]

trace out the wiring and look for overlap

 

[shbshb]

This looks like a wiring problem. Have you checked the cabling to make sure they are not crossed somehow?

 

[shirleyD]

No, I haven't had any cabling checked, guess that's the next step.

 

[johnpoole]

chances are the tn for the sets have a jumper that is one pin down, with the old style cab, those to tn's are on consective pairs, either that or the connection on a tie cable, you'll find a jumper that is split between the ring of one tn and the ring of another.. a good clue is to ask youself the question, could i program a station to do that?,, if you answer no, then it's not going to be software.

john poole
bellsouth business
columbia,sc