Faulty Extension-IPS 2000 2

[gilekele]

Few questions. Analogue extension 407 on PIM 4, LT03 has this alarm tone when the receiver is lifted. I have checked on the MDF vertical B and the signal is still there eventhough vertical A pairs are isolated-port is faulty then? Can the same extension be used on a spare LEN?If so, how can I use the MOC mode to do that?

We had a spare 8LCAA card installed by our contractor some moons ago and I am planning to add a couple of new extensions. The new card is installed on LT06 PIM 4 and the record has the LEN numbers as well. I have the command and feature programing manual but just need some expert advice to point me to right direction.

Thank you for your help.


Gilekele.

 

[OzzieGeorge]

First try a system reset!

 

[belevedere]

Is it possible that you are hearing message wait tone? Was that feature enabled in the system?
Check CMD 482 de 12. It should be set to 1. 0 = special dial tone for message waiting.

 

[gilekele]

The tone is definetly not a message waiting tone.It sounds like a short.I have checked with CMD 482 de 12 and it is set to 1.I have also checked with CMD F50 and the Status Code is 02(Inline lockout mode).Is there anything else I can try before doing a system reset?
I have not gone as far as doing a system reset since I took over the role of overseeing the phone system and so I am a bit cautious.

 

[gilekele]

I have also noticed that when the tester is connected on the B frame there is nothing heard for sometime before the signal comes on.

 

[OzzieGeorge]

If it is Howler tone, which you will get from a looped port, it is on for a period then off for a period. so you may have simply always come in during an off period!

If you aren't sure if a backup to flash has been done recently then don't do a reset till you have done one!

You mention MOC mode, but do you Have Matworx? Each time you exit the programme, Matworx will prompt you to back up to flash! Otherwise, if you really want to delete the station and reassign it, Don't, there are better ways to go forward to make life easier. For example, Matworx has a copy tab, so we could simply renumber and copy, but answer the above before we get that drastic!

 

[gilekele]

It is definitely a howler tone OzzieG. I do use Matworx ver 13 and I have not done a back up yet-I will now. I tried to delete the station and reassign it the other day, but got a "wait- busy" message so deleting is out of the picture.I will try the option thru copy tab and see out it goes.Thanks for the tips.

 

[OzzieGeorge]

If it is a partial loop on the system tail, the only way forward will be to take the system off line (sense switch position 2 followed by a reset) as the system won't allow you to make changes whilst the port is busy. You need to back the system up to flash, try a reset and if that doesn't work take it offline whilst you move the number to a different len!

 

[belevedere]

Howler tone is set on an individual station basis in CMD 1304. It is defaulted to on. You might try turning it off for that station.

 

[belevedere]

Ozzie is on track. You probably have a short in the LT cable for that station pair.

 

[gilekele]

Pardon my ignorance but I am bit lost at the moment. In the cable distribution record there are no entries for a number of cards.Here is a brief picture of the setup.

PIM0
LT00-06 LT cards
LT09/10 30DTC
MP12/P12F 4RSTB

PIM1
LT00-08 LT cards
LT11 card installed-no record of card type

PIM2
LT00-06 LT cards
LT11 card installed-no record of card type
MP12/FP12 card installed-no record of card type

PIM3
LT00-07 LT cards

PIM4
LT00 VMAIL
LT01-03 LT cards
LT04 8IPLA
LT05-06 LT cards
MP12/FP12 card installed-no record of card type

Pls confirm the following.
Slot 00-11 of PIM 0-4 are LT cards and AP cards.I am familliar.
Slot 12 or MP12/FP12 of PIM 0 has the MP card?
Slot 12 or MP12/FP12 of PIM 2 has the FP card?

On which card should I set switch and reset? I am threading so so carefully here so no harm is done! Greatly appreciate your help.

 

[OzzieGeorge]

Pim 0
Cp24 card in right most slot!
Blue rotary sense switch turn two clicks clockwise then press the black reset button.

You will probably have to log back in! Then when you are finished, simply turn the sense switch back two clicks anti clockwise to zero and the system will reboot! Don't forget to save your changes to flash before turning the switch back though or it will simply reboot the old data back and you will have to do it all again!

My strongest recommendation though is take a backup to disk before you do anything!

 

[gilekele]

Did backup and just reset(sense switch two clicks clockwise,press black reset button). However I was not able to reconnect therefore could not make changes through Martwox . Changed back rotary switch to normal position.
I did check the frame and the howler tone has disappeared except for some sort of empty sound.. Am I missing something? Thanks for the walk through OzzieG. Ican almost see the end!

 

[Billz66]

If the tail is faulty ( and causing the cct to be looped) , why dont you just unplug the tail ( making cct idle) , delete the ext and re-assign it onto a spare len , plug the tail back in.
I wouldthink that would be easier and less problem than taking the system off line.

 

[gilekele]

I have tried that before doing the reset Bill.Removed tail,and when I tried to delete extension through Martwox CMD 10 I get a "WAIT, BUSY NOW" message.So I guess I cannot reassign the extension to a spare LEN thru Martwox. If there is another way of doing it then I'll be very happy if someone can show me how.

Thanks.

 

[OzzieGeorge]

Ok stupid question time, you are directly connecting to the CPU card aren't you? You can't dial in whilst its offline!

If you are directly connected try using the connection wizard after going offline!

If you still get wait busy now with the system tail disconnected, try pulling the card for that Len!

There is a forced release command but I will have to look that up when I get back to the office.

 

[Billz66]

Try this

EB2>EXT:CCC

Then try and delete

If that doesnt work

F51>len:AABBCCDD:WW XX YY ZZ

if WW=02 =busy

F1>AABBCCDD:02 -->01

Then try and delete

 

[gilekele]

Sorry was out of the office therefore could not respond immediately. Now lets see.. Yes... it worked!! What did I do?
CM EB2,F51,F1 and of course removed the card..! You are great

Just found out that two other extensions have the same problem
but got them working again. Except for one minor issue. For one of the extensions on a readout phone,the calling station name is different from the one I just reprogrammed. I pressume that this particular LEN was earmarked for a certain extension but it was not programed to be used?

Thanks very much for the walk thru.Really appreciate your help.

Gilekele.

 

[Billz66]

771>ext:name will change the associated name display

 

[gilekele]

Thanks once again Bill, Ozzie and belv for your assistance. Certainly have shown a light into some dark corners of the CMD manual.

Gilekele.