faulting module msvcrt.dll

[icon58]

Hello:
The best laid plans of mouse and men..... Well there I was working on a machine and they mention to me that they want to fax from their machine "I say no problem (famous last words)because they have WINXP Pro. I go into fax and printer from the start bar set up faxing from Printers and faxes, Restart my machine Enter the info show the person how to fax from WOrd no problems going great HOWEVER they say they want they printer default change no problem, I go into the printer and fax from start again and BAM Windows has caused an error send report???? I restart the machine same thing. Shut the machinedown all the way. Same thing, Iwent into manage andd here is the message "Description:
Faulting application explorer.exe, version 6.0.2800.1106, faulting module msvcrt.dll, version 7.0.2600.1106, fault address 0x000327e8." HELP
Thanks Daniel

 

[bcastner]

HP Laserjet?

Deleting the driver and driver files from the workstation is required. The printer driver is not removed when simply deleting the Windows printer entry. To remove the actual printer driver from the Windows machine, see the instructions in Microsoft Knowledgebase article 135406, Steps to Manually Remove and Reinstall a Printer Driver.

Note that removal of the driver files from the %SystemRoot%\System32\Spool\Drivers\<Platform> directory (described in the Windows 2000 section of Q135406) may be required in order to ensure that all of the files delivered as part of the LJ631EN.EXE v02.12.02 driver set have been removed (and were not retained because the same files were part of other driver sets still installed).

 

[bcastner]

See this Guide:

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm