markatcristorey
IS-IT--Management
Hi all --
I just wanted to share something I recently discovered in hopes that someone with a similar issue might find this one day and it be of help.
I've had a Windows XP box I set up four years ago when we installed our donated Norstar system that I use exclusively for the FastRAD / Norstar Remote Utilities. I have been meaning to virtualize it, but just haven't had a chance yet. Things were working fine and then a few months ago it just stopped working. I could not, for the life of me, figure it out. I have a spare FastRAD that wouldn't work either. I tried uninstalling and re-installing Norstar Remote Utilities, about a billion different settings, and still nothing. I eventually gave up, because I wasn't in a rush to get it resolved.
This evening I desperately needed access to it and it was still not working. I thought about it and thought about it and realized that somewhere in-between it working and not working, I'd let XP install the Internet Explorer 8 upgrade. I wasn't quite sure that was uninstallable, but I discovered it was, uninstalled it, and voila! Now everything works fine!
I have no idea what IE8 would've done that affects NRU / FastRAD / COM ports, but uninstalling it fixed everything. Perhaps it wasn't IE8, but one of the Windows updates that relied on IE8. Maybe there's a whole bunch of folks who have FastRADs working just fine on machines with IE8. I don't know, I just know that uninstalling it fixed the problem for me. I just wanted to post this somewhere in case it helps someone else in the same situation months or years from now.
I just wanted to share something I recently discovered in hopes that someone with a similar issue might find this one day and it be of help.
I've had a Windows XP box I set up four years ago when we installed our donated Norstar system that I use exclusively for the FastRAD / Norstar Remote Utilities. I have been meaning to virtualize it, but just haven't had a chance yet. Things were working fine and then a few months ago it just stopped working. I could not, for the life of me, figure it out. I have a spare FastRAD that wouldn't work either. I tried uninstalling and re-installing Norstar Remote Utilities, about a billion different settings, and still nothing. I eventually gave up, because I wasn't in a rush to get it resolved.
This evening I desperately needed access to it and it was still not working. I thought about it and thought about it and realized that somewhere in-between it working and not working, I'd let XP install the Internet Explorer 8 upgrade. I wasn't quite sure that was uninstallable, but I discovered it was, uninstalled it, and voila! Now everything works fine!
I have no idea what IE8 would've done that affects NRU / FastRAD / COM ports, but uninstalling it fixed everything. Perhaps it wasn't IE8, but one of the Windows updates that relied on IE8. Maybe there's a whole bunch of folks who have FastRADs working just fine on machines with IE8. I don't know, I just know that uninstalling it fixed the problem for me. I just wanted to post this somewhere in case it helps someone else in the same situation months or years from now.
