Fast Tender Techniques?

[JRNYC]

I've been designing a menu for a fast casual restaurant that will be part of a Fine Dining Restaurant during the day.

Thanks to everyone's help here I have the menu system working very well and the ordering process very fast.

Now I have been tasked with speeding up the tender process.

Can anyone provide tips on how to speed this up as fast as possible? The fast casual style will be similar to Chipotle. Food will be prepared in an assembly line style and the customers choices will be handwritten on a slip.

The register worker will enter the choices and our menu will be designed to streamline this as fast as possible.

We want to be able to accept cash and card as fast as possible without hitting CLOSE first. Ideally if three buttons CASH, CARD, GIFT were on the main order screen that would be ideal. Possibly replacing the buttons in the attached image.

We have the menu in bartender mode, so the Fast Cash button is there. So that is fine, but we definitely need a way to handle credit cards more rapidly.

Thanks again!

 

[AlohaRoss]

on the bottom left corner you should have a CLOSE button. if your system is set to order on close you will go right to tender screen to take a credit card

AlohaRoss

http://www.needaholahelp.com

3rd Party support

 

[JRNYC]

Is there a way to bypass the close step similar to the fast cash button or that the only way?

 

[AlohaRoss]

not in table service. the close button should not prompt for name or number of guests. if it does there are some settings in aloha that can be changed

AlohaRoss

http://www.needaholahelp.com

3rd Party support

 

[PosGuyUS]

Does Aloha have macros? So to swipe a credit card you have to touch a button or two?

 

[AlohaRoss]

You can make a tender button that does not require you to choose visa/mc/discover or amx. But hitting Ok for amount and tip is still needed. Quick service would allow you to do Macros (Chains) that would close the check, process the card and print receipt in one swipe

AlohaRoss

http://www.needaholahelp.com

3rd Party support

 

[JRNYC]

It is slightly annoying that TS is overall better for most circumstances but then QS has those nice automation touches

On a side note, people in my organization believed that the separate credit card buttons were necessary for reporting or proper EDC processing. Is this not the case? Because we would love to just credit 1 tender button for all credit cards.

 

[PosGuyUS]

A separate CC button to close the check shouldn't matter but if it's slowing you down, I see your point. If you have to select the CC before and after you swipe, that's stupid. The POS should know which CC you swiped and close it to that payment.
As far as reporting, if you're not in balance, I find it easier to break it down by CC type to find the mistake. Also, Amex and some other cards cost more to use, maybe it's good to see the mix in the POS as well as the CC reports.

 

[JRNYC]

These are all excellent points. I will bring them up to my team and see what decision we make in regards to the CC buttons.