fast busy when dialing 800 numbers

[OKSTATEFAN]

I have a problem that has recently cropped up. When folks dial 800 numbers they get a fast busy. There doesn't seem to be a particular 800 number or phone that causes it and it’s random. The call will go through eventually, if the person just keeps trying. I’ve called our carrier and they say they can’t reproduce the problem.

I do a stat in ld 60 and most of my trunks are idle. Anyone ever seen this? Thanks.

 

[johnpoole]

check your routing on the 800.. ld 90

REQ  prt
CUST 0
FEAT net
TRAN ac1
TYPE spn (may be a npa)

NPA  1800

NPA  1800
RLI  8
SDRR NONE
ITEI NONE

[code]

then go to 86
[code]
REQ  prt
CUST 0
FEAT rlb
RLI  8

RLI  8
ENTR 0
LTER NO
ROUT 6
TOD  0 ON  1 ON  2 ON  3 ON
     4 ON  5 ON  6 ON  7 ON
VNS  NO
CNV  NO
EXP  NO
FRL  0
DMI  0
FCI  0
FSNI 0
SBOC NRR
IDBB DBD
IOHQ NO
OHQ  NO
CBQ  NO

you may have an extra entry point to a route that has been removed or one that does not accept 1800 service

john poole
bellsouth business
columbia,sc

 

[JackOldham]

Check that your outgoing CLID is set up correctly in Ld 15.
800 doesn't work well without proper CLID. Remember you have both DID and NON DID settings and if one of these is invalid then that may cause your intermittancy.