A call arrives through E1, goes to the URA, option 5 sends to a group with two extensions that has a 15-second fallback to another group,this fallback sometimes works and sometimes it doesn't. When it works, the other group has another fallback that sends to another group or extension, this fallback never worked.
The group fallback settings are in the image. The default no response setting is 300 seconds.
The group fallback settings are in the image. The default no response setting is 300 seconds.