fallback if ipocc goes down

[DigitalG]

system server edition 9.19

In my incoming call route, the destination goes straight to a topic. Can i program a hunt group ( like a default acd queue) in the fallback destination if the ipocc goes down ?

 

[Alfalis]

Yes, you can

 

[DigitalG]

what if the incoming call goes to a vmpro module, and then the user press option 1 to transfert to a topic ?

 

[janni78]

Wouldn't you get the answer faster by testing? =)

I haven't tried it, it would kick in if VM Pro is down.
Otherwise you probably could use Assisted Transfer in VM Pro, it should count as answered when it goes to IPOCC .

"Trying is the first step to failure..." - Homer