Fake calls from Voicemail Pro

[erik1980]

I have a problem with a 406 4.2(17) and voicemail Pro.
Approx 4 times a day it happens. There is a call transferred from voicemail to a huntgroup (longest Waiting)
and 4 phones are ringing (There are 10 agents in the group) . In call status you can see 4 the same incomming calls from voicemail. Only one call is real, the other 3 calls are fake. When you answer that call there is nothing but silence.

Has anyone seen this before?.

 

[Westi]

does that call come from a menu in voicemail pro and people have to press something to get to this?
What type of lines are you using?
Are always the same 4 extensions ringing or is that following the most idle pattern?
4 times a day is not a good thing to troubleshoot depending on the amount of calls they are getting so this might get lengthy to find.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[erik1980]

Hi Joe,

The transfers are comming from a menu in Voicemail Pro.
We have a PRI30 over here.
It's not always the same extensions witch are ringing.
I've seen the problem once on site and I was able to make a trace of it with monitor. I've send this all to Avaya but they now also want a trace of debug view.
I think it will be hard to find, so if you have any idea's?
There are no forwards of follow me on the users.

 

[Westi]

not really an idea what it could be but I am immensely curious. When the fake calls are ringing do they stop once the "real" call is picked up or do they continue to ring until the phone gets picked up and does the display read anything different?


Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[teletechman]

Do you see 4 seperate calls from the VM or do you see 1 call with 4 extension ringing in the SSA, Also if you post the monitor it would give us a little more insight.
Mike

 

[erik1980]

I see 4 calls comming from voicemail with the same CLI calling to a hunt group.

 

[Westi]

I doubt that we will see anything that Avaya missed in the monitor log (if they really looked at it and not just wanted to save time) but if you like post your monitor log and we will give it a shot.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[teletechman]

How is the transfer action in the VM set up? What is in the specific screen for destination?
Mike.

 

[mattKnight]

...4.2(17)...

...In call status you can

I would be wary of trusting call status on version 4.0 and above, as I think Avaya have stopped supporting its use. This implies that there is something fundamentally incompatible. I have seen it do wierd things.

What does SSA show at the same time?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Westi]

Hey Matt
SSA is very reliable compared to the call status but you are right it helps to look at it, too bad you can't trace hunt group calls.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[mattKnight]

>SSA is very reliable compared to the call status

I agree that SSA isn't perfect, but in this instance I'd look at it in conjunction with Call status and see if they agree!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Westi]

yep
the worst time I had with SSA was when I had fast busy signals incoming on a PRI and I saw "disconnect to switch" and it was actually the voicemail causing it (#$@^&!^%$$) and I looked like an idiot when I called the line provider. Other then that I had no bad experiences yet that stuck in my head.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[amriddle01]

The problem is call status gave you exactly what was happening, as limited as it was it was accurate, they no longer support call status and in their own words System Status is a "nice to have" tool that is an indication of what may be happening and not a diagnostic tool by any means...basically if you can't read Monitor traces you are on your own

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

erik1980, is the VM at the correct level 4.2.17 (should be 4.2.30)? Have you possibly corrupted VM by using Remote Desktop?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers