Failover going straight to voivcemail

[jimmygarlando]

Hi,

I am using embedded voicemail.

I have set up a huntgroup which has an overflow to a user, as I want all voicemail to go to that users mailbox.

The issue is that it rings the users extension before it goes to the voicemail.

I was thinking I could create another user with a forward to a short code which goes directly to that users mail box but cannot remember how to set this up.

Please could someone kindly jog my memory on how to set up a short code to go direct to a mailbox?

Many Thanks,

Low cost Avaya supplier.

http://www.avayaipoffice.co.uk

 

[MBATech173]

-Create a Short Code to transfer a call directly to voicemail:

#xxx <--the "x" is for each digit of the extension length
#N
voicemail collect

-Create a phantom user with no voicemail enabled and forward it to "#xxx", replacing the "xxx" for the user's extension. Make sure you enable Hunt Group forwarding as well.
-Add the user to the OverFlow hunt group with the ring mode set to sequential.


mbatech