Failing to backup Exchange 5.5 mailboxes

[Jon99]

WinNT 4 sp6 Backup Exec 8, Exchange 5.5 sp3.<br><br>Error message has started occurring stating that the mailboxes are not being backed up, &quot;Access denied&quot;.<br><br>I have read the Technote (Veritas Knowledgebase) article on the Edbbcli.dll, and re-named the existing dll and re ran Exchange sp 3 install to reinstall the dll to no avail. The user that Backup Exec is configured with has Admin rights within Exchange.<br><br>When I try to select Mailboxes in Backup Selections the dialog box pops up requesting which mailbox it should use, when I input the correct mailbox name for Backup Exec it &quot;Cannot attach&quot;. The Exchange Information Store and database are being backed up (at least no error messages).<br><br>The only thing that I can think of that may have triggered this is the removal of some users from NT/Exchange on this server.

 

[RichardMoran]

I had the same problem last week, after doing some housekeeping on Exchange Server.<br><br>The Information Store, and Directory backed up okay, but the mailboxes failed, saying 'Access Denied'.<br><br>Having deleted some obsolete mailboxes, I had also taken the opportunity to make the Backup Exec mailbox 'hidden'.( to hide it from the address book of other users )<br><br>Unfortunately, it seems that BackUp Exec could not see it either! After clearing the 'hidden' flag, the backup ran fine.<br><br>I hope this helps.<br><br>Rik

 

[Jon99]

Yep that seemed to do the trick - Thank you. I suppose this is another 'feature' of NT!

 

[RichardMoran]

I'm glad it worked!<br><br>Rik