We have just installed ArcServe Ver 11.5 SP1 Build 4144. In our job backup we have put in a stop (pre) and a start (post) command the stop command seems to be working but the start command after the backup is finished is failing error no user acct specified. I have created a user acct for this first inside arcserve using both username and password and then I set up the caroot user w/password at the O.S level thinking that was it. Does any one know what it could be to keep giving me this error. Any feedback is much appreciated.