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Failed to terminate keep alive transactions????

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SherWat

SherWat

Technical User
Feb 12, 2016
216
CA
I have a CS1000E at 7.6.
I have a remote SMG
It seems every night when someone at the remote SMG site calls over to an extension on our main CS1000 site the person at the remote site can hear but the person at the main site can't hear.

So I looked in the application logs on the main sig server base manager and found a bunch of these errors below. They appear every couple of minutes.

Is this normal?

2016/08/28 02:05 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:06 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac223828
2016/08/28 02:06 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:06 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac224ee8
2016/08/28 02:06 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:06 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2250a8
2016/08/28 02:06 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:07 bftsvsig01 vtrk: (ERROR) tNPM: cmEvRASReject: GK 10.30.2.16 Registration rejected
2016/08/28 02:07 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac223f28
2016/08/28 02:07 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:07 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2255e8
2016/08/28 02:07 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:07 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2242a8
2016/08/28 02:07 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:07 bftsvsig01 vtrk: (ERROR) tNPM: cmEvRASTimeout: GK 10.31.2.16 Registration timeout
2016/08/28 02:07 bftsvsig01 vtrk: (INFO) tNPM: cmEvRASConfirm: GK 10.30.2.16
2016/08/28 02:08 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac225b28
2016/08/28 02:08 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:08 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac224d28
2016/08/28 02:08 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:08 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2263e8
2016/08/28 02:08 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:09 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2239e8
2016/08/28 02:09 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:09 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2240e8
2016/08/28 02:09 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:09 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac225968
2016/08/28 02:09 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:10 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2247e8
2016/08/28 02:10 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:10 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac226928
2016/08/28 02:10 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:10 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac227568
2016/08/28 02:10 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:11 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2257a8
2016/08/28 02:11 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:11 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac2273a8
2016/08/28 02:11 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:11 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac226ca8
2016/08/28 02:11 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:12 bftsvsig01 vtrk: (ERROR) tNPM: cmEvRASReject: GK 10.30.2.16 Registration rejected
2016/08/28 02:12 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac226ae8
2016/08/28 02:12 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:12 bftsvsig01 vtrk: (ERROR) tNPM: cmEvRASTimeout: GK 10.31.2.16 Registration timeout
2016/08/28 02:12 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac227728
2016/08/28 02:12 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:12 bftsvsig01 vtrk: (INFO) tSSG: sipNpmKeepAliveResTimerEv: Terminate keep alive transaction hTransc=0xac227028
2016/08/28 02:12 bftsvsig01 vtrk: (ERROR) tSSG: sipNpmKeepAliveResTimerEv: Failed to terminate keep alive transaction
2016/08/28 02:12 bftsvsig01 vtrk: (INFO) tNPM: cmEvRASConfirm: GK 10.30.2.16
 
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I found a solution that may work for you

Solution

Disable TLS re-negotiation by changing “ Number of byte re-negotiation” from 20000000 to 0 under System » IP Network » IP Telephony Nodes » Node Details »Virtual Trunk Gateway Configuration /SIP Gateway settings and change all configurations of TLS to TCP
 
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I just checked this setting - it was already disabled.
 
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