Fail to deliver an email to the recipient

[hienvinhtrinh68]

Hi All,

My name is Hien Trinh and I am new to the group.
I develop a mercator map to process the date from csv data file. During the process if there is an error then an email will be sent out to the support group. The problem is sometimes the email is generated but fail to send it out with the following error in the m4email.mtr file:
Wrote Header: Date: Tue, 28 Feb 2006 13:52:16 -0500 (EST)
Wrote Header: X-Mailer: Mercator e-mail Adapter 1.0.6
Local host is 'uswpap0199'.
Client host is 'NorthAmerica.msx.Merck.com'.
WSASend: Connection reset by remote host.
WSASend: Connection reset by remote host.
WSASend: Connection reset by remote host.
Socket Closed.
Connection closed.
WSASelect: One of the descriptor sets contains an entry which is not a socket (internal error).
Cannot deliver to any recipients.
Data in C:\WINNT\TEMP\1F76.tmp deleted.
Run Terminated at 13:52:16.178 on 02/28/06.

WSASelect: One of the descriptor sets contains an entry which is not a socket (internal error).
WSASelect: One of the descriptor sets contains an entry which is not a socket (internal error).
WSACloseSocket: Invalid socket descriptor.
Sockets Client ID 1 disabled.

Please help!

Thanks,

Hien Trinh

 

[BocaBurger]

You should get a verbose trace -TV, Are you using INET or MAPI? Does it work sometimes or never? What version are you using?



BocaBurger
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The pen is mightier than the sword, but the sword hurts more!

 

[hienvinhtrinh68]

I am using INET. It works most of the time and suddenly this error occurs and then it works again. It is very inconsistent. I am using 6.7(268).

 

[BocaBurger]

Do you have IdleEmail set in your mercator.ini file?
Time to upgrade. A lot of fixes to to utility adapters (including e-mail) since 6.7.0.

Current version is 8.0.1



BocaBurger
<===========================||////////////////|0
The pen is mightier than the sword, but the sword hurts more!

 

[hienvinhtrinh68]

BocaBurger,

Thank you very much for your responses. We received an email from the Mercator Customer Support to set the value of the IdleEmail to 30 or less in the mercator.ini file. I have been done a lot of testing after the change and so far so good. All emails are sent to the recipient.

Thanks again,

Hien Trinh

 

[BocaBurger]

Hopefully the e-mail was from IBM Customer Support



BocaBurger
<===========================||////////////////|0
The pen is mightier than the sword, but the sword hurts more!