Fading/Awful Call Quality

[Scodaddyo]

I have a customer with an Partner ACS 6 or 7 that started to complain that they are unable to hear callers and callers can not hear them. The calls break up and its difficult to hear each other.

Calls between extensions internally are 100% fine.

They have a 5 slot carrier with all the slots full. Its a mix of modules including the full voicemail.

Any help would be appreciated.

Thanks.

-Scott

 

[Phoneguy09]

You should check to see if the problem is occurring on all the lines or not.

Since the internal calls are clear, that most likely rules out bad handsets or bad extension ports.

Pick up each line at the extensions and make a test call on them to try to determine which lines are having problems.

 

[Dexman]

If all of the users are experiencing the problem, start by using an SLT right at the demarc and hammer out test calls on each line. If all goes well, work your way back and keep hammering more test calls until the problem has been isolated. Also...Having the LEC test each line would be another option.


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