F986 Trans to MBOX not working on one extension. 1

[Punk6296]

Hello all.

Have a MICS 7.1XC system with CP version 30.00.72.22.

I have one extension that refuses to do Feature 986

Said extension used to preform the feature & nothing has changed since the last known time it was working.

Set has no restrictions (ive never set any up its my home system)

The set has no assigned lines so when i try the feature without using a pool it picks up & says "No party connect" and hangs up like
expected. but when i have grabbed a line from one of the pools it just simply does nothing. Screen blank.

Have changed service class as well to avail.

the extension also has its own VM box if that makes a difference & the feature works on every other extension.

Set is a M7310. Also tried swapping out with a M7324 & a T series phone but it still didn't work so im thinking i fudged up programming somewhere.

 

[Multimedium]

Make sure there are enough Intercom buttons on the set.

The Voicemail Transfer features requires a free Intercom button. Under the hood, it puts the call on hold (on its current button), calls the voicemail (using a free Intercom button), joins the call and the voicemail into a conference and, finally, removes the set from the conference.

 

[Punk6296]

That makes total sense, I only have the set under 1 i/c button. I will try that later today when i get home and let you know! thanks for the reply!

 

[Punk6296]

Yep, Adding the intercom button worked like a charm. i could of bet that i hadnt changed any programming but i guess i did! thanks for the help!