F9600/Innovation Voicemail Issues

[bflowers]

We are using a legacy Fujitsu F9600 system in conjunction with and Innovations, Elite 2020 voicemail system. We have set up a menu mailbox to receive incoming calls, which allows the caller to select one of two options. When they select option one, they are transferred to a message mailbox that records their message and stores it to a user mailbox. The messages are being recorded properly. Our problem is that when the user tries to listen to the messages (usually in excess of fifty), the voicemail system disconnects the call, forcing the user to dial back in for nearly every message. We contacted Innovation and at their suggestion, created a real-time log of the Elite 2020 operations. We then sent that log to Innovations and they state that when the voicemail system hangs up, it is due to an on-hook signal provided by the F9600 PBX. But we are having problems with only 1 mailbox out of literally hundreds. I suspect that if the PBX was to blame, many more customers would experience this same failure. And it doesn't matter which office phone is used to dial into the Voicemail system.

Any help or ideas would be greatly appreciated.

 

[seadoo2000]

what type of ports going into the voicemail?

 

[gwnorth]

Seadoo2000, thank you for taking interest in this thread. We were able to resolve the issue witin of few days of the original post. We had to shut down and reboot the voicemail system. The Innovation engineers looked at the programming and were able to tweek the settings. Our voicemail system is working well now. To answer your question though, we use loop start analog trunk ports to interface with the voicemail system.

GWNorth