I am trying to set up the Basic Call Center so the agents can be monitored by the Supervisor. When the agent is logged in and then I try to monitor that agent using F905 all I get on the display is 2:Agent2 NEXT ( softkey ) and INFO ( Softkey). I not hear the agents conversation. I am logged in as Agent 1 with supervisor rights.
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F905 Agent Monitor Call Center not working
- Thread starter mailmax
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