F5870 from EntGW

[lisluk]

After activation of the A9.115 loadware, there was a flood of F5870 messages from EnterpriseGWs - for example:

F5870 E8 N5220 NO ACT BPA BOARD LW EXCEPTION 22-10-17 09:28:47
ALARM CLASS:CENTRAL:002
P919:LTG1 :LTU19:007: 00 : 0 Q2347-X EntGW/1 BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
EntGW-RTMX COP EXCEPTION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5870 E8 N5221 NO ACT BPA BOARD LW EXCEPTION 22-10-17 09:28:47
ALARM CLASS:CENTRAL:002
P919:LTG1 :LTU19:007: 00 : 0 Q2347-X EntGW/1 BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
EntGW-RTMX COP EXCEPTION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

F5870 E8 N5222 NO ACT BPA BOARD LW EXCEPTION 22-10-17 09:28:47
ALARM CLASS:CENTRAL:002
P919:LTG1 :LTU19:007: 00 : 0 Q2347-X EntGW/1 BST:01 PLS:-09
FORMAT:43
REASON:21H LOADWARE TRACE DATA WITH ASCII TEXT
EntGW-RTMX COP EXCEPTION
642186FFFEF3F2F1F086860000000000 00FFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

This issue occurs with the A9.115 and the A9.122 loadwares; it doesn't occurs with the A9.035 LW (without any additional changes).
Appears during times of increased traffic (in the case of this system, most of the day).
Any ideas? Many thanks in advance!

 

[Moriendi]

What else can you do with this other than raise a ticket with Unify? Likely it needs a solution either in the softgate or RTMX loadware.

 

[lisluk]

I would do what you write (raise a ticket with Unify) but it is OS4kV8 (end of support)...

 

[Moriendi]

In that case I would try A9.125, the current released for V8 R2, and say a prayer.

 

[lisluk]

In our case, the problem was solved after the parameter "ZAND/ALLDATA2/CONFTONE" has been set to "NO" (workaround solution).
The official solution ( provided from product house) is included in the OpenScape4000 RMX-Hotfix 8 for V10 R1.42.0.