F5 Key Not Bringing Up Next Available Customer Number 1

[MAKNIGHT71]

When someone entering a new customer presses the F5 key, it is not returning the next number in sequence as it should. It is skipping ahead a few or several numbers. How can this be corrected to again automatically return the very next number.

Thanks.

maknight

 

[MAKNIGHT71]

PS: We are running Macola 7.6.200 prior to the print issue update release. Thanks.

maknight

 

[dgillz]

I cannot recreate this error, but it sure sounds like a bug to me. Have you reported this to your Macola reseller?

Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

 

[kscheeler]

My thought is that someone had manually entered a customer number. The system then tried to go past that number to another open number. I haven't seen any issues with my clients running 7.6.200.

I would reset the number in the AR control file to a number ahead of what you're using now and have them watch it more closely.

Kevin Scheeler

 

[MAKNIGHT71]

It just started occuring last week after running for ~10 months under this version, and 4+ years in earlier versions. I have contacted our reseller, but they are not in the office this week.

maknight

 

[MAKNIGHT71]

kscheeler, I'll try this and let you know. Thanks.

maknight

 

[dgillz]

I like Kevin's idea. Query the ARCUSFIL and get the maximum cust_no value. Then compare it to the next custoemt no in AR Setup. Let us know which is higher.

Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

 

[MAKNIGHT71]

I reset the value in AR Setup and everything is fine. I got sales to admit that the new guy had entered a new customer by manually entering the customer number instead of using the F5 key. I fixed the next customer number value, and it's working fine now.

Thanks, guys!

maknight