ezuce openUC calling international through Definity

[kbryii]

I have a customer who is currently switching over to ezuce openUC from their Avaya Definity. When they attempt to dial international they get a fast busy then set goes on hook. The ezuce system is connected to Definity through 4 dedicated lines, 2 PRI and 2 DS-1 in an NFAS group. These are connected to an AudioCodes Mediant 1000 which is then connected to the IP network. I have had no involvement in this set up so I am not entirely sure where to begin with troubleshooting. I'm thinking possibly something relating to the COR and/or ARS needs to be changed but need some help to know where to look.

Kbryii
Alcatel-Lucent Certified Field Expert

 

[fataldata]

So I'm assuming you are routing this call from ezuce -> Avaya -> outgoing trunk? You could list trace the TAC's on the tie trunk and outgoing trunk?

 

[fataldata]

Make sure the Tie trunk COR has international permission.

 

[kbryii]

I ran disp cor 2, (COR 2 is the COR for tie trunk group) Where do I look to see if it has international permission?

Kbryii
Alcatel-Lucent Certified Field Expert

 

[fataldata]

Easiest way would be to put COR 2 on a phone attached to the Avaya CM and try an international call. Beyond that I can tell you that we restrict international via the Restricted Call list.

Disp Cor 2. Is Restricted Call List? set to yes? if so it references a restricted call list.

List toll all

                            TOLL ANALYSIS

                                Location:  all

                    Total        Toll  CDR   <--Unrestricted Call List-->
  Dialed String    Min Max  RCL  List  FEAC  1  2  3  4  5  6  7  8  9 10
0                   1   23        x
[COLOR=#EF2929]011                 3   23   x    x[/color]

 

[kbryii]

Currently this is how the COR is set up. In the system there is a COR 16 which has International as the description. There is a restricted call list but not in use by either COR.

CLASS OF RESTRICTION

COR Number: 2
COR Description: Tie Trunk Groups

FRL: 7 APLT? n
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? y
Group Controlled Restriction: inactive

Kbryii
Alcatel-Lucent Certified Field Expert