Extracting pkgs from keycode 1

[roastedmeridian]

Is it possible to find which packages a keycode is connected to without having access to the switch?

The keycode belongs to an option 11c with a corrupt SSC. I tried reinstalling the switch without choosing any packages but get the error message that the keycode is invalid.

Am I out of luck or do I have to contact an Avaya representative?

Best regards
Marcus

 

[Firebird Scrambler]

Hello Marcus

Yes!, if you can still log in OK.

Go into LD 22 and do..

REQ: ISS
REQ: TID
REQ: SLT
REQ: ISS or ISSP

Then go into LD 143 (from TTY O)
At the dot, key in Upgrade and I think "3" for Utilities.
There should be an option for Summary that is usually "7" or "8" etc.
With all of that information that you have collected, then you should be able to do a full load of a new operating system.

Example shown below

>LD 22
REQ ISS

CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 3
ISSUE 00 +
IDLE_SET_DISPLAY Mallory Court Hotel


REQ TID

SECURITY ID:10036978
AUX ID :10036978


REQ SLT
ANALOGUE TELEPHONES 80 LEFT 1 USED 79
CLASS TELEPHONES 0 LEFT 0 USED 0
DIGITAL TELEPHONES 32 LEFT 4 USED 28
WIRELESS TELEPHONES 0 LEFT 0 USED 0
INTERNET TELEPHONES 4 LEFT 4 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
ACD AGENTS 10 LEFT 10 USED 0

PCA 0 LEFT 0 USED 0
ITG ISDN TRUNKS 0 LEFT 0 USED 0
IP PEER H.323 TRUNKS 0 LEFT 0 USED 0
AST 0 LEFT 0 USED 0
RAN CON 0 LEFT 0 USED 0
MUS CON 0 LEFT 0 USED 0
SURVIVABILITY 0 LEFT 0 USED 0

TNS 2500 LEFT 2361 USED 139
ACDN 300 LEFT 289 USED 11
AML 16 LEFT 15 USED 1
IDLE_SET_DISPLAY Mallory Court Hotel
LTID 0 LEFT 0 USED 0
RAN RTE 500 LEFT 500 USED 0
ATTENDANT CONSOLES 2500 LEFT 2499 USED 1
BRI DSL 150 LEFT 150 USED 0
MPH DSL 100 LEFT 100 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
PHANTOM PORTS 2500 LEFT 2498 USED 2
TRADITIONAL TRUNKS 2500 LEFT 2480 USED 20
DCH 80 LEFT 79 USED 1
TMDI D-CHANNELS 64 LEFT 64 USED 0
KEY1 45711655
KEY2 23376237
KEY3 37214743

>LD 143
.UPGRADE


SOFTWARE INSTALLATION PROGRAM
************************************
Verify
Security ID: 10036978
************************************

Call Server/Main Cabinet Software Installation Main Menu :
1. New Install or Upgrade from Option 11/11E - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 3

Utilities Menu :
1. Restore Backed Up Database
2. Archive Database Utilities
3. Install Archived Database
4. Review Upgrade Information
5. Clear Upgrade Information
6. Undo Installation (If previous upgrade was from R25.40 or higher)
7. Flash Boot ROM Utilities
8. Current Installation Summary
9. Change 3900 series set languages.
10. IP FPGA Utilities
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 8

Cartridge NT-Code : NTSK40AAR17

New Installation Information Summary :
Security ID : 10036978
Aux ID : 10036978
Cabinet Type : Call Server/MAIN
Feature Set : EMEA Premium Network Services-L4 (ntsk40la)
Additional Pkgs : 190
Database : Pre-Configured database - EMEA Premium Network Servic
es-L4
Succession Succession
S/W Release : n/a 300
ISM Parameters
TNS : 2500 2500
ACDN : 300 300
AST : 0 0
LTID : 0 0
RAN CON : 0 0
RAN RTE : 500 500
Press Enter to Continue.

MUS CON : 0 0
BRAND : 2 2
ACD AGENTS : 10 10
ANALOGUE TELEPHONES : 0 80
ATTENDANT CONSOLES : 2500 2500
BRI DSL : 150 150
CLASS TELEPHONES : 0 0
DATA PORTS : 2500 2500
DIGITAL TELEPHONES : 0 32
INTERNET TELEPHONES : 0 4
PHANTOM PORTS : 2500 2500
WIRELESS TELEPHONES : 0 0
WIRELESS VISITORS : 0 0
ITG ISDN TRUNKS : 0 0
TRADITIONAL TRUNKS : 2500 2500
TMDI D-CHANNELS : 64 64
SURVIVABILITY : 0 0
PCA : 0 0
IP PEER H.323 TRUNKS : 0 0

Press Enter to Continue.

M3900 Language Set : 2. Western Europe 10 languages

Press Enter to Continue.



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[roastedmeridian]

Thank you for answering Firebird.
I cannot log in but I managed to find an old printout
"
Cartridge NT-Code : NTSK01ACR17

New Installation Information Summary :
Security ID : 10313100
Aux ID : 10313100
Cabinet Type : Call Server/MAIN
Feature Set : N.America Adv. Networking Services-L3B (ntsk01fc)
Additional Pkgs : 57
Database : Basic Configuration
CS 1000 CS 1000
S/W Release : 450W 450W
Licenses
TNS : 32767 2500
ACDN : 32767 300
AST : 32767 1
LTID : 64 0
RAN CON : 32767 0
RAN RTE : 32767 500
MUS CON : 32767 0

BRAND : 0 2
ACD AGENTS : 32767 10
ANALOGUE TELEPHONES : 32767 16
ATTENDANT CONSOLES : 32767 2500
BRI DSL : 64 150
CLASS TELEPHONES : 32767 0
DATA PORTS : 32767 2500
DIGITAL TELEPHONES : 32767 96
IP USERS : 32767 0
BASIC IP USERS : 0 0
PHANTOM PORTS : 32767 2500
DECT USERS : 32767 0
DECT VISITOR USERS : 0 0
ITG ISDN TRUNKS : 32767 0
TRADITIONAL TRUNKS : 32767 2500
TMDI D-CHANNELS : 0 64
SURVIVABILITY : 0 0
PCA : 32767 0
H.323 ACCESS PORTS : 32767 16
SIP Access Ports : 32767 0
Press Enter to Continue.

SIP CONVERGED DESKTOPS : 0 0
SIP CTI TR87 : 0 0

M3900 Language Set : 4. North America 6 languages


Same Release Upgrade Summary :
M3900 Language Set : 2. Western Europe 10 languages
"
"
REQ SLT
ANALOGUE TELEPHONES 16 LEFT 11 USED 5
CLASS TELEPHONES 0 LEFT 0 USED 0
DIGITAL TELEPHONES 96 LEFT 25 USED 71
DECT USERS 0 LEFT 0 USED 0
IP USERS 0 LEFT 0 USED 0
BASIC IP USERS 0 LEFT 0 USED 0
DECT VISITOR USER 0 LEFT 0 USED 0
ACD AGENTS 10 LEFT 10 USED 0

PCA 0 LEFT 0 USED 0
ITG ISDN TRUNKS 0 LEFT 0 USED 0
H.323 ACCESS PORTS 16 LEFT 0 USED 16
AST 1 LEFT 1 USED 0
SIP CONVERGED DESKTOPS 0 LEFT 0 USED 0
SIP CTI TR87 0 LEFT 0 USED 0
RAN CON 0 LEFT 0 USED 0
MUS CON 0 LEFT 0 USED 0
SURVIVABILITY 0 LEFT 0 USED 0

TNS 2500 LEFT 2364 USED 136
ACDN 300 LEFT 299 USED 1
AML 16 LEFT 16 USED 0
IDLE_SET_DISPLAY REBA CARROLL ELEMENTARY
LTID 0 LEFT 0 USED 0
RAN RTE 500 LEFT 500 USED 0
ATTENDANT CONSOLES 2500 LEFT 2500 USED 0
BRI DSL 150 LEFT 150 USED 0
MPH DSL 0 LEFT 0 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
PHANTOM PORTS 2500 LEFT 2499 USED 1
SIP ACCESS PORTS 0 LEFT 0 USED 0
TRADITIONAL TRUNKS 2500 LEFT 2497 USED 3
DCH 80 LEFT 79 USED 1
TMDI D-CHANNELS 64 LEFT 64 USED 0
KEY1 72327272
KEY2 65122524
KEY3 23161166
"
I tried restarting it with the software delivery card inserted and pressed CTRL + I
Utilities -> Current Installation Summary didn't return any info so i tried New Install

Call Server/Main Cabinet Software Installation Main Menu :

1. New Install or Upgrade from Option 11/11E - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 1

This system has been installed. Use System Upgrade to upgrade the system.

Call Server/Main Cabinet Software Installation Main Menu :
1. New Install or Upgrade from Option 11/11E - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 4

Communication Server 1000 Software Rls 450W will be installed.

Does this System have a Signaling Server ? : (y/n/[a]bort) : n

Select Feature Set You Wish to Enable :
1. N.America Business Services-L1 (ntm400cf)
2. N.America Enhanced Business Services-L2 (ntm400df)
3. N.America Adv. Call Centre Services-L3A (ntm400ef)
4. N.America Adv. Networking Services-L3B (ntm400ff)
5. N.America Premium Network Services-L4 (ntm400gf)
6. CALA Business Services-L1 (ntm400hf)
7. CALA Enhanced Business Services-L2 (ntm400if)
8. CALA Adv. Call Centre Services-L3A (ntm400jf)
9. CALA Adv. Networking Services-L3B (ntm400kf)
10. CALA Premium Network Services-L4 (ntm400lf)

[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay


Enter Selection : 4

Feature Set Selection : N.America Adv. Networking Services-L3B

Do you wish to install Dependency Lists? (y/n/[a]bort) : y

Do you wish to add packages? (y/n/[a]bort) : n

Select Database to Install :
1. Pre-Configured database - N.America Adv. Networking Services-L3B
2. Basic Configuration
3. Archived database

[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay


Enter Selection : 2

Database Selection : Basic Configuration

Licenses will be set to :
TNS ( 2500)
ACDN ( 300)
AST ( 1)
LTID ( 0)
RAN CON ( 0)
RAN RTE ( 500)
MUS CON ( 0)
BRAND ( 2)
ACD AGENTS ( 10)
ANALOGUE TELEPHONES ( 0)
ATTENDANT CONSOLES ( 2500)
BRI DSL ( 150)
CLASS TELEPHONES ( 0)
DATA PORTS ( 2500)
DIGITAL TELEPHONES ( 0)
IP USERS ( 0)
BASIC IP USERS ( 0)
PHANTOM PORTS ( 2500)
DECT USERS ( 0)
DECT VISITOR USERS ( 0)
ITG ISDN TRUNKS ( 0)
TRADITIONAL TRUNKS ( 2500)
TMDI D-CHANNELS ( 64)
SURVIVABILITY ( 1)
PCA ( 0)
H.323 ACCESS PORTS ( 0)
SIP ACCESS PORTS ( 0)
SIP CONVERGED DESKTOPS ( 0)
SIP CTI TR87 ( 0)

Do you wish to change any Licenses? (y/n/[a]bort) : y

Enter new Licenses, <cr> to leave unchanged :
TNS ( 2500) -
ACDN ( 300) -
AST ( 1) -
LTID ( 0) -
RAN CON ( 0) -
RAN RTE ( 500) -
MUS CON ( 0) -
BRAND ( 2) -

ACD AGENTS ( 10) -
ANALOGUE TELEPHONES ( 0) - 16
ATTENDANT CONSOLES ( 2500) -
BRI DSL ( 150) -
CLASS TELEPHONES ( 0) -
DATA PORTS ( 2500) -
DIGITAL TELEPHONES ( 0) - 96
IP USERS ( 0) -
BASIC IP USERS ( 0) -
PHANTOM PORTS ( 2500) -
DECT USERS ( 0) -
DECT VISITOR USERS ( 0) -
ITG ISDN TRUNKS ( 0) -
TRADITIONAL TRUNKS ( 2500) -
TMDI D-CHANNELS ( 64) -
SURVIVABILITY ( 1) -
PCA ( 0) -
IP PEER H.323 TRUNKS ( 0) - 16
SIP ACCESS PORTS ( 0) -
SIP CONVERGED DESKTOPS ( 0) -
SIP CTI TR87 ( 0) -


New Licenses:
TNS ( 2500)
ACDN ( 300)
AST ( 1)
LTID ( 0)
RAN CON ( 0)
RAN RTE ( 500)
MUS CON ( 0)
BRAND ( 2)
ACD AGENTS ( 10)
ANALOGUE TELEPHONES ( 16)
ATTENDANT CONSOLES ( 2500)
BRI DSL ( 150)
CLASS TELEPHONES ( 0)
DATA PORTS ( 2500)
DIGITAL TELEPHONES ( 96)
IP USERS ( 0)
BASIC IP USERS ( 0)
PHANTOM PORTS ( 2500)
DECT USERS ( 0)
DECT VISITOR USERS ( 0)
ITG ISDN TRUNKS ( 0)
TRADITIONAL TRUNKS ( 2500)
TMDI D-CHANNELS ( 64)
SURVIVABILITY ( 1)
PCA ( 0)
H.323 ACCESS PORTS ( 16)
SIP ACCESS PORTS ( 0)
SIP CONVERGED DESKTOPS ( 0)
SIP CTI TR87 ( 0)

Is this correct? (y/n/[a]bort) : y

Security ID : 10313100
Current AUX ID : 10313100

Do you wish to change the AUX ID? (y/n/[a]bort) : n
New AUX ID : 10313100

Select M3900 Language Set :
1. Global 10 languages
2. Western Europe 10 languages
3. Eastern Europe 10 languages
4. North America 6 languages
5. Spare Group A
6. Spare Group B
7. Packaged languages

[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay


Enter Selection : 4


New Installation Information Summary :
Security ID : 10313100
Aux ID : 10313100
Cabinet Type : Call Server/MAIN
Feature Set : N.America Adv. Networking Services-L3B (ntm400ff)
Additional Pkgs : none
Database : Basic Configuration
CS 1000 CS 1000
S/W Release : n/a 450W
Licenses
TNS : 2500 2500
ACDN : 300 300
AST : 1 1
LTID : 0 0
RAN CON : 0 0
RAN RTE : 500 500
MUS CON : 0 0
BRAND : 2 2
ACD AGENTS : 10 10
ANALOGUE TELEPHONES : 0 16
ATTENDANT CONSOLES : 2500 2500
BRI DSL : 150 150
CLASS TELEPHONES : 0 0
DATA PORTS : 2500 2500
DIGITAL TELEPHONES : 0 96
IP USERS : 0 0
BASIC IP USERS : 0 0
PHANTOM PORTS : 2500 2500
DECT USERS : 0 0
DECT VISITOR USERS : 0 0
ITG ISDN TRUNKS : 0 0
TRADITIONAL TRUNKS : 2500 2500
TMDI D-CHANNELS : 64 64
SURVIVABILITY : 1 1
PCA : 0 0
H.323 ACCESS PORTS : 0 16
SIP Access Ports : 0 0
SIP CONVERGED DESKTOPS : 0 0
SIP CTI TR87 : 0 0

M3900 Language Set : 4. North America 6 languages

Is this correct? (y/n/[a]bort) : y
Enable Automatic Centralized Software Upgrade? (y/n/[a]bort) : n

Enter new keycodes :
Key 1 : 72327272
Key 2 : 65122524
Key 3 : 23161166

Keycode validation NOT successful.

Am I missing something here or does the packages have to be defined?
There is a backup archive if that helps?

Best Regards

 

[Firebird Scrambler]

You didn't add in "Additional Pkgs : 57". It's an easy mistake to make.


Enter Selection : 4

Feature Set Selection : N.America Adv. Networking Services-L3B

Do you wish to install Dependency Lists? (y/n/[a]bort) : y

Do you wish to add packages? (y/n/[a]bort) : n (Should be Y)

Then add in 57 and I think you press enter twic.


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[Firebird Scrambler]

Were you able to get your keycode to validate OK?

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[roastedmeridian]

Added 57 in Additional pkgs but still get the Keycode validation error.

Does it have anything to do with the Feature Set not having the same code? ntsk01fc in the old printout and ntm400ff in the installation?

 

[roastedmeridian]

I tried doing it again and managed to get it correctly installed.
Thank you for all your help Firebird, real lifesaver!

 

[Firebird Scrambler]

That's great news on the keycode validation. It's not something that you do that often, but it is a pain when you do have to do it.

Make sure that you keep the log file for next time.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin