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Extra! 6.5 odd behavior in Windows 2000

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Guest_imported

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Jan 1, 1970
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When I attempt to open a session with Extra 6.5 SP2 on my new Windows 2000 machine, Windows Installer comes up and asks for a file named ext65sp2.msi.

Service Pack 2 for Extra is installed. I have contacted my help desk but so far (been waiting 4 days now) nobody can come up with a solution. If allowed, I would install version 6.7 but I am not allowed to do this.

Anybody else seen this? Is this a bit of software I should get from Microsoft? A search of Microsoft and Attachmate support sites has yielded no information, TIA for your help.
 
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