option11newby
Technical User
- Feb 18, 2004
- 524
Have a customer with THREE BCM400 systems each running version 4. They are all patched up to date, and they are using Lan Cte integrated with a third party database.
On one of the switches, they report that the odd extn will randomly dial numbers without any interaction from the end users. The PC running the Lan Cte is powered down, and they assure me that the end user is not touching the handset at all. Everytime I log in to monitor the system, all appears ok.
The only thing I can think of is that a majority of the handsets on the BCM giving the issue are old M series, manufactured in 2000.
Does anyone feel that the handsets could be at fault here?
Any pointers appreciated.
NCSS, NCDS, NCTS
On one of the switches, they report that the odd extn will randomly dial numbers without any interaction from the end users. The PC running the Lan Cte is powered down, and they assure me that the end user is not touching the handset at all. Everytime I log in to monitor the system, all appears ok.
The only thing I can think of is that a majority of the handsets on the BCM giving the issue are old M series, manufactured in 2000.
Does anyone feel that the handsets could be at fault here?
Any pointers appreciated.
NCSS, NCDS, NCTS