External Voicemail System

[FluffyBunny2]

We have an external voicemail system which is connected to an IP office via analogue extensions. At the moment it is not integrated, but they now want to integrate it so we can run multiple services depending on the number dialled.

We would normally do this via in-band DTMF integration, but I am not familiar with the Ip-Office.
Does anyone know if the IP office supports this? If not I guess we'll have to upgrade to a PRI circuit of some sort. Again, can anyone tell me whats supported here?

Thx

Simon

 

[kwing112000]

I would imagine if you have your ports set to IVR ports it can do all of this.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[FluffyBunny2]

Thanks for this Kevin, and for the speedy response.

Is there anywhere where I can find the spec of the inband DTMF digits that would be forwarded to the voice system if they were set to IVR ports, or is this all configurable too?

Thanks

Simon

 

[Bas1234]

Tried pressing F1, or looking in the AVAYA knowledgebase?

IVR Port
Used for analog ports connected to devices that require a disconnect clear signal (ie. a break in the loop current) at the end of each call. When selected the Disconnect Pulse Width is used. For pre-3.2 IP Office systems, this option was only supported on systems with the locale set to United States or Saudi Arabia.

http://marketingtools.avaya.com/knowledgebase/

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It works! Now if only I could remember what I did...

Dain Bramaged
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[FluffyBunny2]

Bas1234, Thank you very much indeed for this post. I have registered at the Knowledge Base and have pulled out the information I require.

Just in case others are interested, in addition to your extract above (which is incredibly useful for detecting when a caller has hung up) it seems that I can get DTMF digits sent after call connect which is exactly what I want.

The extract is :

Caller Display Type

DTMFF
Sends the called number in DTMF after call connection. Number only.

• Used for fax servers. When calls are delivered via a hunt group it is recommended that hunt group queuing is not used. For IP Office 4.2, if hunt group queuing is being used, set the Queue Type to Assign Call on Agent Alert

I just need to establish now "what" called number is sent after call connection. I hope that it is the hunt group number that the caller is ringing, so if anyone can shed any light on this last piece of the jigsaw it would be really helpful.

Many thanks indeed so far anyway.

Simon

 

[Bas1234]

Good that you have found it, thnx for your feedback.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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