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External Ringing

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CaseFile

Technical User
Oct 6, 2011
121
US
This seems elementary stuff, but I can find no documentation that shows it or where to change it. When an external call comes in, the phone has a double ring. When an internal call comes in, there is a single ring.
I need to show it in writing, or be able to change it to prove my point to a rather persistent user who is convinced the system is sending 2 calls at once...And it's happening to everybody per this user.
 
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