I have a magnetic door strike that I have been trying to open using the EXT O/P port on the back of the phone system. The company that installed the door strike installed a relay so the biometric reader and the phone system would not be able to interfere with each other. When I dial *41 or *44 for the pulse option, neither work. If I unhook the cable from the phone system and cross the wires manually the magnetic door strike opens. The door company says that it must be something with the phone system. Any ideas.