External Forward from CCR Tree and Disconnect 1

[craigb911]

I've looked through almost every post here and read the manuals but can't seem to find anything to answer this question.

I'm using a CISC 4x16 and CP 100. On the CCR Tree I'm using a menu transfer but need to incorporate the '#' as part of dialing and then disconnect. I'm setting it up through the browser interface.

Example:
When the person calls in on Line 1, and hears the menu, they would press '1' lets say to transfer to a cell phone. When the person presses the '1', I need the system to use the same line they are calling in on (line 1) and do a Flash, followed by '#90', pause,the cell phone number, then '#' again and then actually disconnect. So the only special things I need from the system are Flash at the beginning and disconnect at the end. When I put the '#' in as part of the dialing sequence it thinks I want to switch to a special character.

Any help or suggestions would be greatly appreciated. This is a great forum and it has helped me tremendously.

Thanks,
CraigB911

 

[bkrike]

to enter a pound you have to enter it as a special character.
Use a display phone with softkeys. The first time you hit # it puts the system in special character mode. Hit the soft key labeled next until you see the "#" softkey in the display, then hit that softkey, then hit which ever softkey is appropriate: such as "dig" to go back to digits.

 

[craigb911]

I've used the display phone and gone into the correct path on the CCR Tree and tried to add the number. My problem is that when I hit the "#' key it of course is ready to add special characters so I hit #52 hoping for that to be a 'link/flash' and then I need to actually send the regular digits #90 (not link/flash) and number xxx-xxxx followed by another # (not link/flash) and then disconnect. Any suggestions? Thanks

 

[bkrike]

quote: "I hit #52 hoping for that to be a 'link/flash' "
# by itself is flash/link.

As for inputing another # after the link: I dont know, for I have never had the need for such complications. Why do you need all these #'s?
What is this for? What is your dial tone?

 

[nortelnorstar]

In order to output the dtmf tone # you must enter #5. # says the following digits are special characters.

special characters after the #:
2 enter more digits
3 4 sec pause
4 wait for dial tone
5 insert #
6 insert *

Your dialing string for what you describe is
##5290#32xxx-xxxx#5

explanation of digits:
# flash the line
#5 outdial a #
2 more digits coming
outdial 90
#3 pause
2 more digits coming
outdial xxx-xxxx [cell number]
#5 outdial a #

This string will dial: [flash]#90[pause]xxx-xxxx#

hope this helps

Marv

http://www.telemarv.ca

 

[bkrike]

good answer Marv
a

for you