Hi All
Im hoping to get some help with regards to faxing via Nupoint. I've set up fax to email for incoming fax's which works fine but the customer is requesting outbound faxing from the MiCollab Portal, I've enabled some additional FCOS options relating to faxing so now in the portal I have the option to compose a fax. I've tested sending fax's to some of the internal faxs which all works fine but to an external number it doesn't work and not sure why???? The voicemail ports have a COR which enables them to make outside calls so its not a COR issue.
One area im not sure about is the configuration of a line group for outbound faxing Below is taken from the on line help
•The system must have a fax group assigned to an outbound line group to deliver faxes send faxes. Additionally, a “fax pager index” must be set in the user’s mailbox.
I've configured an outbound line group with 1 port and set to outbound Pager/dialer and created 2 options in the dialers tab and then assigned this to the mailbox. (this might not make sense so I've attached some screen shots of some of my settings)
I'm also not sure how to troubleshoot this fault to find out where its failing.....Is there any Logs that can be pulled from the MiCollab server?
All information and thoughts will be greatly received and if there is any one out there that has clear instructions on how to set this up it would be much appreciated
Thanks Atkins80
Im hoping to get some help with regards to faxing via Nupoint. I've set up fax to email for incoming fax's which works fine but the customer is requesting outbound faxing from the MiCollab Portal, I've enabled some additional FCOS options relating to faxing so now in the portal I have the option to compose a fax. I've tested sending fax's to some of the internal faxs which all works fine but to an external number it doesn't work and not sure why???? The voicemail ports have a COR which enables them to make outside calls so its not a COR issue.
One area im not sure about is the configuration of a line group for outbound faxing Below is taken from the on line help
•The system must have a fax group assigned to an outbound line group to deliver faxes send faxes. Additionally, a “fax pager index” must be set in the user’s mailbox.
I've configured an outbound line group with 1 port and set to outbound Pager/dialer and created 2 options in the dialers tab and then assigned this to the mailbox. (this might not make sense so I've attached some screen shots of some of my settings)
I'm also not sure how to troubleshoot this fault to find out where its failing.....Is there any Logs that can be pulled from the MiCollab server?
All information and thoughts will be greatly received and if there is any one out there that has clear instructions on how to set this up it would be much appreciated
Thanks Atkins80