External Dial voice message

[theNAR]

Good Day Tech's

I ahve clients complaining about a very rare problem. We use 89 to access our outside lines and on the rare occation a client will get a message stating that they are using an old access code.

First question where can I find this message because I can't seem to find a starting point to track it down

Second. I believe that once the 89 access code is dial we are onto Bell lines(their CO). So does this mean that the message might be coming due to the traffic on the Routes heading out? maybe a access rights issue?

Any assitance wil be appreciated.. I beleive that I will have to get Bell and Telus(local PBX installer) invovled but would like to know where to start looking and to offer a direction for them.

 

[trvlr1]

When you get the message report from users, ask them exactly what they are dialing. I think you will find they are not dialing 89 (maybe only 9 or no access code at all) to get out. The combination of digits may well end up being an old access code, or it may be that the string being entered does not fall in to a specific issue warranting a specific message, so AT&T will send it to a default message, which could be this. Repeat the dial string to try to get the message, to prove it one way or the other. If it does happen to be a Bell (AT&T) message, they typically put a message number on the end so you can identify it to them when reporting an error.

 

[theNAR]

I know the clients are dialing the correct sequence. they have to dial a trunk access code first then the 89 to dial out of our location. I'm just unsure if its Bell who is generating the message or our PBX.. is there a way to hear all the programmed auto prompts in an 81C

 

[GHTROUT]

To hear all the recordings:

Set your phone to TGAR 0 and CLS UNR

Go to LD21 and REQ PRT, TYPE RDB

Look at the ACOD in each route that is TYPE RAN - dial the ACOD and listen

Find more at GHTROUT.com