External calls going to internal voicemail

[Scou11]

I'm trying to figure something out, I think its probably a pretty simple solution. We have a pretty basic phone setup: all external calls come to a reception phone (ext 221), and if not answered they go to a general mailbox. Recently we moved some people around and my boss wants the person at the reception phone to have a voice mail. I figured that was easy enough and activated the voice mail for 221. It already had stuff recorded in it so it seemed like it was used in the past (I haven't always been the phone guy).

The issue is, once I turn it all the external calls were going to this voice mail as well, instead of the general mailbox. External calls had a 6 or 8 ring wait (or something around that, maybe 10) before going to voice mail, and the internal one was set to a 4 ring wait. So I'm guessing that after the 4th ring the internal voice mail was catching all the calls. I just feel like there should be a way around that. Internal calls to 221 never went to the general mailbox, so I don't see why external calls should go to the 221 mailbox. Thanks for the help.

(I could try setting the internal to a 10 ring delay while having the external at 6 or something, but I don't really want to have to set the wait to that long.)

 

[hawks]

You are correct it is following her 4 rings to voice mail. You can put the lines in Hunt Groups and put the group keys on her phone. Then you could overflow the hunt groups to voicemail and they woud go to Gen Del if they don not have a mailbox.

I'm sure someone here will have other solutions, good luck.

 

[allworxguy]

You really don't have much of a choice except playing with the forwarding timer and the delay to answer on the voice mail.

You could assign the reception phone to the general mailbox instead of a separate one and make both timers the same.

Marv ccna

http://www.telemarv.ca