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External CallerID only shows after answer call

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Nov 15, 2006
32
US
I have a 3x8 system. How do I get the external caller ID to show on the screen before I answer the call, now it only shows once I pick up the phone. I tried a bunch of different settings in CONFIG menu nothing helped. thanx
 
It's possible your software only automatically shows the caller-id for the prime set of the line. Otherwise, you can program Feature 811 buttons for people.
 
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