External call shows with 0 prefix in smdr IPO 9.0.3

[iramipo]

Hi,

We have a IPO 9.0.3 500v2 system. When user dialling external number like 098XXXXXXXX using the user short code 0N dial N 101(E1PRI), the smdr out put shows the same number with 0.

How can I remove it.

Thanks
Iramipo

 

[Gunnaro]

In your PRI line> Remove the 0 from the Prefix-box (Right above the National Prefix)


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[snowman50]

This has already been answered twice. By intrigrant on 2 previous post.

His response to the question.

Add "NO_DIALLED_REF_EXTERNAL" in the NoUser sourcenumber, then the dialled number will be shown and logged in SMDR instead of the shortcode

 

[Gunnaro]

That does not remove a leading zero, and if the above mentioned SC is identical with what's being used on the system, there's only the prefix left to blame.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[iramipo]

There is no prefix configured in PRI line tab. I hope that is applicable for incoming calls only.

When i checked the external call with SSA>Active calls>details it shows as below,

Digits Sent to Central Office: 98XXXXXXXX
Caller ID sent from Central Office: 098XXXXXXXX

I think the Provider changing the dialed number, am i right?? If so how can i proceed, or any other setting from system side required?

pls help..

Thanks
iramipo

 

[iramipo]

Find attached the screen shot of SSA Call Details

 

[snowman50]

Sorry I thought he was referring on how to remove the 0 from Smdr output as stated in his first post..
I must have misunderstood what he was asking.

 

[Gunnaro]

Well, I could be wrong, but I'm under the impression that the "NO_DIALLED_REF_EXTERNAL" applies to calls being placed by a SC hitting an ARS first, or a SC that dials a fixed external number (like: #123/Dial/5551234/Line ID)
(And OP was one of those who got this tip a few weeks ago from Intrigrant )

Could be my programming being different, but my SMDR shows only the number, not the leading 0 on PRI.

OP: Maybe put up the config, we can have a look at it, instead of just guessing?
(Remove things you don't want everyone to see, like mobile numbers, email, etc)

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[iramipo]

Sorry, i could not post the config file,, i have uploaded the document having the screenshots of the configuration.

I hope that can be enough! If any other setting page required pls let me know

thanks
iramipo

 

[intrigrant]

Add a 0 in "Prefix" and a 0 in "National prefix" and a 00 in "International prefix" as mentioned before.
If the leading zero still is shown then use a proper Call Acounting system which removes the leading zero in any report.

 

[Gunnaro]

Wikcked! You pdf'd your config

Can't say that I see much difference from what I do.

Do you need a leading zero? There are differnt ways to do the dial directly, depending on how your numbering plan is.

Example:

? / dial / . / 101

You could try that on the IT User, I guess that's your extn.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Gunnaro]

Oh, missed that when browsing your doc. Intrigrant is absolutly right, you have no zero's at all.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[tlpeter]

Why on earth do you have the system set to embedded voicemail while you have a preferred edition license?
I think you have no clue what the system can do so did you have proper training yet?


BAZINGA!

I'm not insane, my mother had me tested!

 

[iramipo]

@intrigrant-- We have same settings in other customer location IPOffice system, there is no problem at all..i'll try that you've mentioned..thanks

@Gunnaro-- I'll try your suggestion and update soon,,thanks

@tlpeter-- I know we have Preferred edition license. But when you don't have a vmpro server what will you do for voicemail? i did the same..installing vmpro server will remove the zero???? pls understand , my query is regarding the leading zero in the outgoing call...thanks.

thanks all..
iramipo

 

[iramipo]

Hi,

@intrigrant-- i have tried putting prefix-0,national prefix-0,international prefix-00 the output is same, no difference..

@gunnaro-- i tried as you mentioned, in that case it is only showing the number 98XXXXXXXX..0 is not coming..
also i tried 1N,dial,N,101---and out put came with 198XXXXXXXX
and for 9N,dial,N,101--the output came with 998XXXXXXXX...

But i m really not able to find where the additional digits are adding here (0& 1& 9) ..

any suggestions..?

thanks
iramipo

 

[Gunnaro]

So, you did what I told you, and the result was:

..in that case it is only showing the number 98XXXXXXXX..0 is not coming.

Your goal was to get rid of the 0. Mission accomplished. Let's see some pink

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[intrigrant]

If you route the calls through ARS it will only logs the number send to ARS.
so the user shortcode must be 0N/N/Dial/50:Main
and in ARS : N;/N/Dial/101

Now it shows the number the user dialled including the leading 0.