External Call Forwarding 3

[lawson23]

I have a line that we setup call forwarding for 11 digits on the key and for some reason when the user enters the number he wants to forward to and then calls his number he is sent to a different number (main line of the building).

If the user uses call forwarding to an internal extension it works as designed.

Any idea why and what do I need to provide to help with this?

DES  CUSP  
TN   013 0 00 03 
TYPE 2616
CDEN 8D
CUST 0 
AOM  0 
FDN  299
TGAR 5 
LDN  NO
NCOS 5 
SGRP 0 
RNPG 1 
SCI  0 
SSU  
LNRS 16 
XLST 
CLS  CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA 
     MWA AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA 
     ICDD CDMD MCTD CLBD AUTU
     GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD 
     CPFA CPTA ABDD CFHD FICD NAID 
     DDGA NAMA 
     USRD ULAD RTDD FLXD FTTC 
CPND_LANG ENG
RCO  0 
HUNT 299
LHK  1 
PLEV 02 
AST  
IAPG 0 
AACS NO
ITNA NO  
DGRP 
MLWU_LANG 0 
DNDR 0 
KEY  00 SCR 204 0     MARP
        CPND 
          NAME Jim Smith
          XPLN 27 
          DISPLAY_FMT FIRST,LAST
     01 SCR 404 0 
     02 AO6 
     03 TRN 
     04 SCC 0010 
     05 PRK 
     06 CFW 16
     07     
     08 ADL 16  
     09 PRK 
     10 ADL 16  
     11 ADL 16  
     12 ADL 16  
     13 ADL 16  
     14 MWK 299
     15     
DATE 16 MAY 2008 

DES  CUSP

Merdian Option 11c

 

[GHTROUT]

That phone, TN 13 3, has never been Call Forwarded, plus it is 16 digits (leave it at 16 too)

But for the phone that does have the problem, I suspect the user is not prefacing the number with "9" or "9+1"



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[Johnthephoneguy]

When you test, are you calling from your pbx and then back in? ie 9, 555-5555 or are you dialing with a cell phone from the outside and dialing in?

I also notice you have 3 digit dn's, so could your IDC table be changing it when dialing the DID number?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[GHTROUT]

Oh, and another thing: Look here:

http://www.ghtrout.com/rdr/

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[lawson23]

I'm dialing from a cell phone in to my line and having it forward to another cell phone. Problem is the bell rings and our receptionist picks it up.


Merdian Option 11c

 

[lawson23]

Actually the phone has been forwarded I just removed the number so it would not be publically viewable.

For your information I did use the 9 to forward.

I'm looking over your forward document which FYI is real nice thank you for making this up.

Merdian Option 11c

 

[GHTROUT]

I suspect it is the CFF/CFO item you need to modify - There is a entry on that in my Redirection Guide

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[lawson23]

LD 21

REQ: prt
TYPE: rdr
TYPE RDR_DATA
CUST 0


TYPE RDR_DATA
CUST 00 
OPT CFO CFRD PVCD CWRD 
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN 
CFN0 4 
CFN1 4 
CFN2 4 
DFN0 4 
DFN1 4 
DFN2 4 
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0 
CRT0 00 00 00 00 
CRT1 00 00 00 00 
CRT2 00 00 00 00 
CRT3 00 00 00 00 

REQ:

Merdian Option 11c

 

[PhoneDudeJP]

Change CLS SFA.

 

[lawson23]

cls sfa did not fix the problem.

Merdian Option 11c

 

[SL1M1]

Sounds like more of a Trunk setting RouteDataBlock issue
ie Tromboning barred

Cheers!!

 

[lawson23]

Sorry to be blunt but what does that mean in terms I can understand? As I'm not a Phone expert.

Merdian Option 11c

 

[GHTROUT]

You're set for CFO - and my RDR guide says you need CFF

http://www.ghtrout.com/rdr/cff-cfo.html

I will make the document a little more clear.


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[lawson23]

GHtrout let me ask you what does this change affect? Could it affect something besides what external call forwarding?

Obviously this is change that affects not just a tn but everything so this is why I'm asking.

Merdian Option 11c

 

[bigindian65]

EXTERNAL TRANSFER
You can change indv users in the set CLS.

(FTTC) Flexible Trunk to Trunk Connections Conditional allows
trunk to trunk connections for supervised Conference.

FTTR Flexible Trunk to Trunk Connections Restricted denies
trunk to trunk connections for Transfer and unsupervised
Conference.

FTTU Flexible Trunk to Trunk Connections Unrestricted allows
trunk to trunk connections for both Conference and
Transfer.

Or.... System wide

EXTT (NO) YES (Prevent) Allow unconditional external Trunk to Trunk transfer.
Enter YES to indicate that a caller can transfer a call made to
one outgoing trunk to another outgoing trunk without restrictions
based on supervision. Trunk to trunk connection features such
as TGAR/TARG and Trunk Barring still apply as appropriate.
Enter NO to indicate that the transfer is allowed only if conditions
regarding supervision are met. This prompt only applies to
situations involving two calls originated by the same caller.
FTOP (FRES)
TBFT FTTB
FTLY
Flexible Trunk to Trunk Connection Option


EXTERNAL XFER
CDB
Net Data - TRNX-YES
EXTT-YES

RDR Data - CFF (not CFO)
FTR Data - CFF

Mato' Was'aka

 

[GHTROUT]

CFF and CFO affect only phones that have Call Forward. The change tells the system what TN to look at for the NCOS and CLS.

-CFF says look at the TN that "is forwarded"
-CFO says look at the TN of the origonatoer, which in your case is the trunk.

Since your trunks are NCOS 0, the calls is blocked.

It is a harmless change to make. I set CFF on all systems. and you know me, I'll not very loose with the PBX. I wrote the book on Nortel PBX security and published it before Nortel did.



[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[lawson23]

Ok just wanted to make sure. Thank you as I will now look at your instructions for making this change.

Merdian Option 11c

 

[lawson23]

setting rdr to CFF worked. Thank you everyone for your input!

Merdian Option 11c