External Call Forward Help Needed Please

[mrgauth]

I have an opt 11 that someone wants to external call forward their calls to their house when they are not in the office.

Below is the tnb for their set. When I call them from another extension on the system the calls goes to their house just fine, but when I call them from outside and come in on one of their DIDs the calls goes nowhere. I do hear a ring however, but that will go on forever until I hang up. I don't know what is ringing but I know it is not going to his house because I changed the call forward number to my personal phone number and when I call from outside the call never gets forwarded to me either. Any suggestions?

TN 005 0 00 07
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 475 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRD CWD SWD MWD LPD XHD CCSD LND TVD
CFTA SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD SHL ABDD CFHD
CWND USMD USRD BNRD RTDD FAXD PGND
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 12 91918599XXXX

 

[ArchibaldJCox]

I believe that would have to do with the NCOS level of the incoming trunk. Make sure that it's high enough to dial back out again.

Archie

 

[coniglio]

Check your customer data block in LD 21. Under OPT it's probably set to CFO. If you change it to CFF that should allow the call to externally forward.