External call forward from Automated Attendant

[dhamel]

Is it possible to initiate a call Forward, ie Centrex Transfert, from a menu in the CICS or MICS.

Manually it is very easy:

Fonction 71 (Link)
DIal number
Fonction 71 and hang up

We need this because we want call that come in for order status, to get forwarded to a hosted IVR at another location.

Denis

 

[hawks]

If your using the NORSTAR vmail then you should be able to use the link feature from a menu also.

 

[dhamel]

Would that work with the menu on CICS.

Or could I do it with and external call forward on a set

 

[hawks]

Not sure about the CICS but the phone should work