External Call Display 1

[Shivrohi]

Hi Everyone !!

Here with a new concern and need your guidance on it.


One of our user reported that when she call externally (Out of the oganisation), her actual number does not display but the Company main number is displayed. For your information, she is a call centre agent.

May I know how to change it please ?


Regards

 

[Firebird Scrambler]

What I would suggest that you do is to print off a TN of a working Extension that displays the correct DID / DDI number.

Then print off the TN of the affected Extension. The problem will be found against the users SCR key on the CLID table used.

All you need to do is to make a change by entering the same SCR extension but then add in the correct CLID table entry.

You can print off the CLID tables in LD 21 under the gate opener of CLID. Look for the table that has DID = YES.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Shivrohi]

Hi Firebird

The only difference I found while comparing two sets is FCTB 0 ( in the affected set), while there is no value in FCTB who has the correct call display and the Zones are different also


Regards

 

[Firebird Scrambler]

Having different Zones, can affect the outgoing CLID. Best to print off a working set and the affected one here.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Shivrohi]

Hi Firebird

Please find the configurations of both the Affected and Working Set



Affected Set
============

DES TCNAGT
TN 104 0 09 26 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00012
CUR_ZONE 00012
MRT
ERL 30
ECL 0
FDN 4500
TGAR 12
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 30
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 4500
LHK 0
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 21 23 28 29 33 35 36 37 38 39
SFRB 1 2 15 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 0
CALL FORCE DELAY TIMER: 2 SEC
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 772311 12 781695
AGN
01 MSB
02 NRD
03 MCR 789732 0 MARP
CPND
NAME Sabri Mcloed
XPLN 27
DISPLAY_FMT FIRST,LAST
04 ADL 16
05 ACNT
06 ADL 16
07
08
09
10
11
12
13
14
15
16 MWK 4500
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 26 NOV 2020
===========================================================================
===========================================================================

Working Set
===========


DES TCNAGT
TN 104 0 09 17 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00030
CUR_ZONE 00030
MRT
ERL 30
ECL 0
FDN 4500
TGAR 12
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 30
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 4500
LHK 0
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 21 23 28 29 33 35 36 37 38 39
SFRB 1 2 15 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 772311 12 781881
AGN
01 MSB
02 NRD
03 SCR 782526 12
CPND
NAME Charle Oneil
XPLN 27
DISPLAY_FMT FIRST,LAST
04 ADL 16
05 ACNT
06 ADL 16
07
08
09
10
11
12
13
14
15
16 MWK 4500
17 TRN
18 AO6
19 CFW 16 782526
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 25 NOV 2020

 

[Firebird Scrambler]

As I said in my first post, the CLID entry needs to be changed as you have "03 MCR 789732 0 MARP" on the affected phone. Your working phone shows "03 SCR 782526 12"

My guess is that you need to make it "03 MCR 789732 12 MARP"

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Shivrohi]

Hi Firebird

It is working now but it is coming up as the location main number but not her own number.

Thanks for your help !!!! very much appreciated !!!



Regards

 

[Firebird Scrambler]

Go into LD 21 and do

>LD 21
REQ: PRT
TYPE: CLID

Print off all the tables and post it here please.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Shivrohi]

I checked the CLID enteries with the command you mentioned above and I found HNTN and HLCL the same as the number is coming through. And after cross checking with all the users with that CLID Table ID 12, and I got to know the logic where it is coming from.

Thanks very much Firebird. Very appreciated again !!!!

 

[Firebird Scrambler]

No worries. I was going to say to look for a CLID entry that had DID = YES.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin