Extensions don't show in system status 1

[johannjoezzz12]

Hi all,

I have this IP500 V2 8.1(63) with a digital expansion module. The carrier has changed their trunks from E1 to PRI 30 channel.The Telco is telling me that I am not sending caller ID to them so they (the telco) is sending the default caller ID out from their switch which is 16008888888888888. However if I log on to manager I can see the sets and extensions showing up, but the sets connected to the expansion module do not appear in System Status. What I have noticed is that I get this problem with all the sets connected to the expansion module.

Has anyone seen this before?

Expansion Module : version 9.0 (-2147483050) DIG ADPx16 RJ45B

currently plugged as Expansion Module 2

thanks

 

[budbyrd]

If your expansion is at R9 and your system is at R8.1 that would explain the quirky behavior. Run an upgrade and see if that helps.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'