Extension-to-Extension Calls not going to MM

[cycledick]

*Posted in Definity Forum as well...

I have an S8300/G700 CM3.1 with all the latest patches. I also have a Modular Messaging 3.0 with H.323 integration. MM was setup and configured by going step-by-step through the documentation.

Extension to Extension calls are NOT going to VM (this includes outside calls that are answered then transferred to another extension). Outside calls directly to DIDs are going to VM. MM seems to be working fine otherwise.

I’m using coverage path 1 and it’s got a default setup (except 4 rings instead of 2) and the first point in coverage is H99 (which is my MM hunt group).

When I transfer an inbound call to another person's extension it will just ring no answer. If I have an attendant console hooked up, the call rings the attendant console after the prescribed number of rings (in this case, 4) and says the person's name and "rt" on the right hand side of the screen.

Does anyone have any ideas what this might be?


Coverage Path Number: 1
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
SAC? y y
Holiday Cov? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n

Point1: h99 Point2: Point3:
Point4: Point5: Point6:

 

[KenMeans]

What config note are you using for the MM/PBX setup ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[cycledick]

Configuration Note 88014 – Version Z (09/06)
Avaya Definity G3, Prologix &
S8300/S8400/S8500/S87x0
H.323

 

[cycledick]

Oh, here's a link

http://support.avaya.com/elmodocs2/Octel/mm_r2_0/cn88004.pdf

 

[KenMeans]

Sounds like something on the PBX side. What do you see in the OHV when the call comes in.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[cycledick]

Well, I'm not sure what you mean by OHV. "Off Highway Vehicles" is what I know it to means. But, that wouldn't make much sense here. What do you mean?....
Oh, nevermind. The "Operational History Viewer". That makes more sense.

Anyways, here is what it says....NOTHING! I didn't think to look there, so thanks for reminding me.

There simply isn't anything. So, I guess you are right, it is in the switch. I'll go post the question in the Definity section.

Thanks!

 

[cycledick]

I just figured out what it was.

If I do a list trace on either the calling or the called station it just said it was ringing the phone. Well, no duh! It wasn't ever going to coverage...even if the first point in coverage was NOT voicemail.

Turns out, someone in my office (I won't name names) turned on a feature that I didn't even know existed. There is a 2nd page on the COS (It's always been just one, so I never really pay attention to how many pages there are on that screen). It has one feature on it called "VIP Caller". If the calling party has a COS with that feature on, then their call NEVER goes to coverage. I guess if you are a VIP, your call gets through no matter what.

So, I learned something new today......Don't give everyone permissions to everything.

Oh, and about "VIP Caller" too.