Extension Not in Service While Extension is in Use

[mspick90]

When calling a specific extension, instead of receiving the message "On another call" we are getting the message "not in service".

Kind of stumped on this one, anyone have any ideas what could cause this? Calling this extension while the extension is not in use works fine. No other lines are having this issue. Yet call the troubled extension from any extension, and you get this "not in service message".

 

[KCFLHRC]

We need a whole lot more info

1. Type of PBX and release
2. What type of phone

 

[30n30w]

This is probably a set-to-set message that's either been programmed on the phone itself, or is in the CDB under STS_MSG.

It should go away if you change the cls to
(STSD) Set-to-Set Messaging Denied
STSA Set-to-Set Messaging Allowed
Only applies for M3903 and M3904 units.

30n30w

 

[GHTROUT]

I can see this is meant for the Norstar forum - poster has re-posted there on thread799-1723871

~~
Gene at GHTROUT.com