Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Extension Mobility - Where's the original phone go?

Status
Not open for further replies.

snootalope

IS-IT--Management
Jun 28, 2001
1,706
US
CCM - 4.1(3)

When a user logs into a phone, what happens to that orginal extension once a new user is logged on?

I have a user that only comes in on Friday's, but on any other day another user is signed on to that phone. However, when the Monday-Thursday user is logged on and some tries to call the original user, the Extension Mobility user is logged off and the orginal extension on the phone shows and rings.... is this right?

I always thought that when a user logs on to a phone, the original extension would just busy itself and everything would forward to voicemail.
 
Just an update...

Upgrading the SCCP phone loads to the latest 8.5 from 7.3 fixed the issue of logging out and Extension Mobility user when someone called the phones original/device default profile.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top