Extension Help

[amartyr]

When Looking at the csv log files I realized my extension shows up as my original and not my current DID. Any help on what I did wrong? I havent had any problems with it just noticed in log that its my old ext.

Thanks,
Amartyr Mujaahid

 

[big70]

Did you change your incoming route or changed the usernumber.

greets Peter

 

[amartyr]

I just changed the number under my user tab and extension tab. I did not edit the incoming route. i have no documentation.

 

[big70]

You must reboot the IPO when under extension tab the number is changed.

Greets Peter

Everybody good New Year.

 

[agrampa]

We plan to install shortly an IPO 412, and we are trying to understand how we could configure the system to meet our requirements.

We would like callers to send faxes to our users at the same extension used for the normal phone calls. The system should detect the fax tone and send the fax to the mailbox of the user to whom the extension belongs. If the call is not a fax call the phone associated with the extension called should ring.

We understand that this is possible using VM Pro, but we would like to have suggestions on the best strategy to implement it. It is clear how to route the call via VM Pro to a fax server, that will in turn send the fax to the user mailbox via email. What we don't understand is how to route a non-fax call to the appropriate extension. The only solution we found is to create a specific module in VM Pro for each user. Is there a smarter way to do it? Is there in VM Pro a DID variable that we can use to transfer the call to extension specified by the caller?

Thanks in advance for any help.

 

[agrampa]

Sorry the previous message was posted here by mistake.