extension going to meridian mail

[kooltech]

I set up a direct dial extension using what I thought was a spare number and all seemed to be ok.........

But........ if you dial it internally it works fine, but if you try to dial it externally - you are put through to the meridian mail system to retrieve messages.

So it would appear that this DN has been used previously to allow staff to log in to voice mail system by dialing in externally. But it is now never used for this.


Unfortunately the person who I allocated the DN to - has had a whole bunch of stationary printed so I cant simply change the number.


Any idea how I stop this DN taking you in to the voicmail system?? I cant think where it would be set up.


Thanks

 

[KCFLHRC]

There is probably and IDC table converting the number. LD 49

 

[cmawbey]

what is the number ??? what do you get when you print it ??? more info please
do u have an IDC table built ???????

 

[kooltech]

Thanks guys
see below

DCNO 1
SDID NO
IDGT CDGT
6125 5000
6169 6169
6181 5000
6100 1399
6232 6119
6559 6559
6505 1398

I presume this is what is causing it? how do I delete this for 6181

 

[KCFLHRC]

LD 49

REQ CHG
TYPE IDC
CUST 0
DCNO 1
IDGT 6181
CDGT X

 

[KCFLHRC]

You should really remove the IDC table off the route prior to changing it. Or build a new IDC table and then apply it to the route. Changing an active IDC table on a route can cause corruption.

 

[kooltech]

Thanks


working ok now