Extension for voice mail

[CPaul123]

Is there way to have an extension configured only for voice mail that doesn't ring on a phone. I have a user that currently sits at a desk with an extension (3154). I want to keep the 3154 extension (just for the user to retrieve his voice mail) however I want to change the extenion on the phone.

Any information would be greatly appreciated.

Thanks
Chris

 

[Reusser]

Change the number on the phone. Then in LD 23 build a dummy acd que that night call forward to voice mail.

After you have removed 3154 from the phone:
LD 23
Req: New
Type:ACD
ACDN: 3154
MAXP: 1
NCFW: <-- enter you main voice mail number

 

[wolfi24]

Yes , I agree with Reusser .
That is the best opcion.