Extension cannot receive outside calls - everything else seems OK 1

[LePivert]

We moved a conference phone unit to another meeting room with another extension.

The extension used previously was 528.

From this extension, we could:

1. Call other extensions (internally).
2. Receive calls from other extensions.
3. Make calls to outside numbers (my cell phone for example).
4. Receive calls from the outside (once proper auto-attendant selections were made).

The extension now used is 430.

After I changed the restriction status to "Unrestricted", we can do all of the above, except:

4. Receive calls from the outside (once proper auto-attendant selections are made).

I make it to the auto-attendant where I am prompted to enter an extension. When I do enter an extension (430 in this case), I hear a voice that says:

"Your call cannot be transfered to extension 4-3-0"

I printed out extension information. Still puzzled though,

430 settings are almost identical to those of 528.

Ext 430 has something like:

SS/PP
12/10

Ext 528 like:

SS/PP
13/8

Ext 430 has:

Allowed lists: 7

Ext 528 has no allowed lists listed.

I thought the number ranges (200s, 300s, 400s, 500s) might have been programmed differently and compared x430 with x432 - which CAN receive incoming calls after the caller selects the correct auto-attendant choices.

x432 has the following settings that are absent in x430:

Coverage Group: 30
Group Coverers: 770

x432 also has "Allowed Lists: 7" like x430 but unlike x528

x430 was associated with a room (for emergency calls) and was not associated with a particular user. I believe it had no box for voicemail. x432 does have voicemail.

So what could prevent x430 from receiving incoming calls? Circuit has to be OK since it can now call out (now that I lifted restrictions)

Anyone?

 

[Telecomboy]

You need to create x430 in voicemail under mailboxes. Make it a transfer only extension (no mailbox). That way, the attendant knows it is ok to send a call there.

 

[LePivert]

Hmmm. Looking in my "System Manager's Quick Reference" guide on how to create a voicemail. Not finding that. Could you tell me what the path or procedure to do this is? Thanks !

 

[TouchToneTommy]

Merlin Messaging:

Log into mailbox 0#, 9 for programming, 2 for extensions, dial the extension number and #, 2 to give it Transfer Only permission.



007MLM Merlin Mail

Log into mailbox 9997, 9 for programming, 4 for mailboxes, 4 to create a mailbox, extension number and #, use 20 for the class of service, and carefully follow the prompts to give it letters for the dial by name directory, and record its name (both of which are not needed, but you have to enter something or listen to the prompts to bypass).

 

[LePivert]

Worked perfectly. Thanks!