Extension and Number of Rings

[bszurgot]

Hello all,

We have a Merlin Legend and voicemail system. Frankly, I'm a complete newbie in dealing with this. However, we have a nearly immediate need to have an extension whose voicemail does not answer after the 3 or 4 standard rings, but after 8 to 10 rings.

What is the easiest (newbie, remember) way of implementing this?

Thanks.

Bob Szurgot

 

[jinxs]

O.k., first, go to a display phone, go off hook on the SA/intercom/whatever you call it, and dial *05, and tell us what the display reads. R7??? R3???? This is important in telling you where to go with coverage. It wouldn't hurt to know what kind of VM you have as well.

 

[bszurgot]

Hi jinxs <---(That's kinda fun to say!)

The display tells me "Legend 7.0 V10.0", and the voice mail is Merlin Mail VMS Release 3.

Thanks!

 

[jinxs]

O.k., you have something called cover delay in the R7, it is under:
sysprog
exit
extensions
more
more
cover delay

at this point, the screen will read, primary
Secondary
Group

The group is the number or rings before it goes to VM. Check that nnumber out first. If it is below 8, then that extension having issues most likely has a primary cover button on it somewhere for someone else, or a secondary coverage button. If this is the case, look under primary, if you add primary and group, does it equal 8? If this is the case lower the primary first, then lower the group to your needs. Or, if the primary coverage isn't needed, eliminate the primary coverage button. You can check for the primary coverage button by going to the phone, assuming it is a digital display phone and pressing the inspect button and pressing all the soft buttons to see what is assigned. If not, then you have to go another route.

The programming mentioned above is done by programmin through the MLX 20l, big display phone, or through winspm.
Hey, you said you were a newbie, just in case.

As for the s/n, it dates back to the ol' BBS days, that was my s/n on hundreds of bbs's in my area. Pre-html. Good luck.

 

[bszurgot]

That's what I needed! Thx, jinxs!

Oh, and I'm an old BBS operator and fan from the old days as well. My first was on a Commodore 64 with a 300 baud modem! My s/n was "Warlock". Olden days, eh?

 

[jgideon]

pre html... i like that

 

[1043]

Make sure you increase your transfer return to 9.

 

[TouchToneTommy]

The other thing that could be delaying the VM coverage is if anyone has a Primary or Secondary Coverage button on their phones for the extension in question. Even if the original phone is in DND, the system will exhaust all possible coverage paths before going to Voice Mail.