Extension 10 voice mail stopped working

[OLVtelephoneman]

We have AC6/Partner Messaging. All of a sudden voice mail for ext. 10 only has stopped working--attempts to leave a message for or transfer to that extension from the auto attendant just send the call into never-never land. No messages are recorded, and the person's greeting is never heard. I tried reinitializing the mailbox, and then deleting and recreating the mailbox, but neither had any effect. Does anyone have any idea where the problem might lie? Thanks!

 

[HyTech]

Check mailbox 9991, General mailbox for auto attendant 1.
It is probably full and will not let anyone leave messages. Ext 10 is a personal MB. I777-9991#-123456#

 

[HyTech]

Could try resetting Parter Messaging, 989RESET