Extended tones whiel accessing Meridian Mailbox

[jj2473]

Hello Everyone,
Does it sound likely that a user accessing his Meridian Mail would hear enlondateg (extended tones) as if a button was sticking if the all the system ports for mail were full?

Thanks,
Jim

 

[johnpoole]

no. if all channels are buy the caller should here ring back. that's an acd que.. prt the acdn in 23 to make sure no one added a step that you do not want... inflow or outflow could be sending you to a secondary station or que..


i would busy my channels one at a time and test each one.. and test with all channels busy... i always get in trouble if i attempt to have the users trouble shoot my switch.. recreate the problem... trac the call

john poole
bellsouth business
columbia,sc

 

[johnpoole]

if it's only broke when your not here, then it's not broke.

john poole
bellsouth business
columbia,sc

 

[MrPederman]

Twice I had this problem with long and sometimes slightly delayed tones and I had to replace a controller card on one and the other time I had to re-seat a superloop card.

So, If you have multiple network groups/loops, I would test a phone from each loop to see if the trouble is isolated to a certain shelf or loop.